Quality Assurance Manager

6 hours ago

Muntinlupa, Metro Manila, Philippines TASQ Staffing Solutions Full-time

Quality Assurance Manager (Alabang) | Onsite

About the job Quality Assurance Manager (Alabang) | Onsite

Responsibilities:

  • Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes andbuild robust controls around them.
  • Process Control & Verification: Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stabilityand consistent delivery. Establish Quality measurement methods and ensure scores are improved.
  • Client Management: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take correctiveactions.

Requirements:

  • Minimum of 6 years' experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up
  • At least 3 years of people management background. (Supervisory/Managerial support)
  • Effective communication skills. Can drive discussions with sea-level executives.
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