Senior Collections Officer
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Be part of Cartrack, one of the largest vehicle telematics companies globally with almost 2.6 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
What You’ll Do
- Prioritizing daily accounts based on outstanding balances, customer payment behavior, account risk, and business value
- Reviewing accounts receivable records to identify and manage collection priorities
- Verifying and reconciling customer accounts, payments, and transaction details
- Addressing billing concerns and dispute cases professionally while working toward practical resolutions
- Tracking collection activities and ensuring account records remain accurate and updated
- Following up on overdue accounts through outbound calls and email communication
- Assisting in resolving billing discrepancies to support cash flow and reduce delinquency
- Communicating with customers in a professional, respectful, and results-driven manner
- Monitoring past-due invoices and confirming payment commitments
What You’ll Bring
- A degree in Accounting, Business Administration, Finance, or a related field
- Strong attention to detail and commitment to following established processes
- At least 3 years of experience in Collections, Accounts Receivable, or a similar customer-facing finance role (BPO, FinTech, shared services, or collection agencies)
- Good communication, negotiation, and problem-solving skills
- Willingness to work onsite in Makati City, Philippines
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