E-Commerce Operations Lead

7 hours ago

metro manila ph, Metro Manila Michael Page Philippines Full-time

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A leading multinational organization in consumer goods industry.

Manage day-to-day e-commerce operations to support accurate order processing and fulfilment.
Coordinate order information across relevant procurement and supply chain teams to reduce processing delays.
Monitor customer orders and service concerns, helping ensure issues are tracked through to resolution.
Review operational workflows and identify practical improvements for the customer journey.
Maintain accurate records for customer requests, orders and e-commerce activities.
Work with internal stakeholders to align customer service requirements with order fulfilment activities.

A successful E-Commerce Operations Lead should have:

Bachelor's degree in Business, Marketing, Supply Chain, E-Commerce, Information Technology, or a related field.
Experience in e-commerce, digital commerce, retail operations, supply chain, or logistics.
Previous experience leading or supervising a team.
Hands-on experience managing online sales channels and e-commerce platforms is an advantage.
Strong understanding of order fulfillment, inventory management, and operational processes.
Familiarity with e-commerce platforms, ERP systems, inventory management tools, and reporting applications.
Knowledge of payment processing, logistics coordination, and customer experience management is a plus.