Voice Services Associate
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Responsibilities:
Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications. Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time. Checks accuracy and completeness of gathered data. Adheres to the channel’s standard operating procedures and work instructions. Attends project orientation, job-related training, and/or other company-initiated training when necessary. Reports all issues encountered with client-supplied applications to immediate superior. Reports machine/network breakdown to immediate superior. Ensures compliance to company rules and regulations. Reports security incidents and/or any identified security weaknesses.
Qualifications:
At least completed 2 years course. Experience with title/escrow processes or a related field. 1 year relevant and related experience in the BPO industry is preferred. IMPT. NOTE : As this website allows us to collect your information through your resumes, please read our Privacy Notice before proceeding: https://www.adec-innovations.com/privacy-statement/
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