Group IT Manager

BEST PEOPLE. BEST OPPORTUNITIES. BEST WORKPLACES.

Across every country we operate in, that's what work here actually looks like; recognized by the clients we serve, the technology partners we're built on, and Great Place to Work Certified™ by the people already inside it.

OUR PURPOSE

Tech One Global exists to lead, inspire, motivate, and empower organizations through digital transformation. We can only do that if our own people are led, inspired, motivated, and empowered first.

OUR TEAM

We've spent decades building AI and digital transformation solutions for organizations with their complex business problems. You'll be joining one regional team that works as a single bench across the countries we operate in. Day to day, we have built deep expertise across the platforms that matter; As a Microsoft partner, we get first‑hand access to what ships next, not what shipped last year. We've delivered more than 2,000 cloud projects. You'll be adding to that number, not just reading about it in a deck.

ABOUT THE ROLE

The Global IT Manager leads the delivery of reliable, secure, and efficient IT operations across multiple countries, ensuring employees everywhere have the technology, access, tools, and systems they need to work productively. The role owns the organization's global IT operating model, spanning its Microsoft technology environment (Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, endpoint management) as well as broader IT operations including infrastructure, networks, endpoint security, service management, and IT governance.

This is a leadership role that blends strategic ownership with hands‑on capability. The Global IT Manager builds and leads a distributed IT team, sets standards and policies, owns vendor relationships and the IT budget, and is accountable for service performance, security posture, and compliance across regions, while remaining close enough to the technology to guide escalations, make sound architectural calls, and lead from the front when needed. Success requires strong people leadership, operational discipline, commercial judgment, and cross‑cultural stakeholder management.

WHAT YOU WILL DO

Team Leadership & Global IT Operations

• Build, lead, and develop a distributed IT team across multiple countries, managing workload, coverage across time zones, performance, and professional growth.
• Own the day‑to‑day delivery of global IT operations and service management, ensuring service levels are met consistently across all regions.
• Set direction and priorities for the team, translating business needs into a clear, scalable IT operating model, and define team OKRs and performance metrics aligned to Global IT objectives.
• Run regular operational syncs with regional IT staff and country IT points‑of‑contact to review status, operational updates, risks, and action items.
• Coordinate cross‑regional IT initiatives and enforce consistent operational processes across all supported locations.
• Monitor and report on global IT service delivery performance, SLA adherence, and operational KPIs.
• Serve as the escalation point for complex technical and service issues, providing hands‑on guidance, decision‑making, and technical mentorship across the team.

IT Strategy, Roadmap & Continuous Improvement

• Define and execute the global IT roadmap, aligning IT capabilities with business growth, regional expansion, and digital transformation goals.
• Standardize and continuously improve IT support processes to build a scalable, consistent global IT model.
• Lead continuous‑improvement programs focused on operational efficiency, automation, security enhancement, cost reduction, and user experience.
• Drive enterprise‑wide initiatives such as cybersecurity enhancement, AI adoption, cloud transformation, and workplace modernization.
• Evaluate emerging technologies and set recommendations that support business growth, security posture, and operational excellence.
• Maintain relevant Global IT certifications and technical competencies (Microsoft 365, Azure, Security, ITIL, AI, Cloud).

Microsoft 365, Azure & Technology Environment Ownership

• Own the administration, security, and governance of the Microsoft 365 environment (Exchange Online, Teams, SharePoint, OneDrive, Admin Center), Microsoft Entra ID, and Azure.
• Oversee identity, access, and user lifecycle management; onboarding, role movement, offboarding, MFA, role‑based access, and least‑privilege enforcement, in partnership with People & Culture.
• Own CSP Partner Center administration and govern the full subscription and licensing lifecycle: strategy, monitoring, utilization tracking, renewal planning, expiration management, and cost optimization across subscript