Media Reputation Specialist

Datawords has developed an innovative value proposition by placing multicultural adaptation and international deployment of digital content at the center of an industrial production process.

By combining linguistic, cultural, technical and web marketing expertise, Datawords has become a global leader in digital localization and content management across all digital channels. Today, Datawords employs nearly 900 people across major hubs in Paris, Brussels, Shanghai, Hong Kong, Seoul, Tokyo, New York, Montreal, Mexico, Milan, Barcelona and Luxembourg.

As a fast-growing, multicultural and tech-driven company, Datawords offers a unique opportunity to work with leading international brands and contribute to the future of global digital content.

To support our growing production capacity, we are hiring an E-commerce Graphic Designer for our offices in Makati City and Cebu, Philippines.

Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu

Office Location: Cebu Business Park, Kamputhaw, Cebu City, Cebu

Reporting to: Lead Media Reputation Specialist

Individual contributor

The Media Reputation Specialist provides ongoing online listening and alerting for the client while managing and organizing media monitoring data for accuracy. They also assist in providing in-depth reputation and reports for the client.

Responsibilities

• Monitor online news and social media conversations about the client, its competitors, and the industry,
• Provide timely alerts to the client of potential reputational risks,
• Manage and maintain the accuracy and organization of media monitoring data, ensuring proper categorization, tagging, and storage for efficient analysis to support reputation management initiatives,
• Deliver end-of-day listening activity reports and facilitate calls to ensure seamless shift handovers,
• Assist in gathering relevant data for reputation analysis and monthly reports, ensuring accuracy and alignment with client objectives,
• Assist in basic quality checks under guidance to ensure data relevance,
• Regularly collaborate with the Paris Reputation Management Team,
• Ensure the accurate and up-to-date management of internal trackers by regularly updating data,
• Provide the Lead with detailed insights and constructive feedback on the performance, progress, and areas for improvement of the trainee or new hire,
• Coordinate with Lead and escalate issues according to a predefined process,
• Perform related duties as assigned.

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field,
• At least 1 to 2 years of experience in media monitoring, reputation management, or public relations,
• Proficiency in English communication, both written and verbal,
• Proven experience using media monitoring platforms such as Sprinklr, Onclusive, or Storyclash,
• Strong analytical skills with the ability to interpret diverse information from multiple sources,
• Excellent report writing skills, with the ability to create clear, concise, and actionable insights,
• Basic knowledge of Microsoft Office and Google Workspace, including Word, Excel, PowerPoint, Docs, Sheets, and Slides,
• Basic knowledge of AI tools and Large Language Models (LLMs), such as ChatGPT, to enhance productivity and streamline tasks,
• Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack,
• Effective time management and organizational skills, with the ability to meet deadlines,
• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed,
• Adaptable and comfortable working in a fast-paced, evolving environment,
• Strong interpersonal skills with the ability to collaborate effectively across teams,
• Demonstrates accountability by taking ownership of actions, decisions, and outcomes,
• Capable of working independently with minimal supervision while maintaining high-quality results,
• Demonstrates initiative and proactivity.

Nice-To-Have

• Knowledge of social listening and sentiment analysis,
• Experience in copywriting and proofreading,
• Previous experience collaborating with international clients or foreign counterparts.

Work set-up and working hours:

• Shifting Schedule / Monday to Friday
• Hybrid Setup

Working at Datawords Philippines, you will enjoy:

• Hybrid setup with hybrid allowance
• Competitive Salary
• Shift incentive
• Health Insurance Policy with Dental, Optical and ComPsych coverage
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