L3 Cloud Operations Engineer

Makati, Philippines | Posted on 09/26/2026

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here

Job Description

SUMMARY

As an L3 Cloud Operations Engineer , you are the senior technical leader within our Cloud Operations team. This role combines deep hands-on technical expertise with technical leadership, mentoring, and operational oversight. You will serve as the highest-level escalation point within the service desk function, tackling the most complex incidents across cloud infrastructure, networking, security, and back-end systems for our global hedge fund and financial services clients.

Beyond individual technical contribution, you will provide technical guidance and mentorship to L1 and L2 engineers, drive process improvements, lead major incident resolution, and act as a bridge between the service desk and senior engineering leadership. You set the standard for technical excellence, client communication, and operational maturity across the team. This role reports directly to the Head of US Managed Services, with a natural career progression into a Team Lead position within the US Managed Services organization.

JOB RESPONSIBILITIES

• Technical Leadership and Mentorship
• Serve as the senior technical leader for the L1 and L2 Cloud Operations Engineers, providing day to day guidance, coaching, and knowledge transfer
• Lead by example on complex incidents, walking junior engineers through advanced troubleshooting methodologies and resolution strategies
• Define and maintain standard operating procedures, runbooks, and escalation workflows to ensure consistent and high-quality service delivery
• Act as the technical point of contact during operational hours, overseeing ticket queues, prioritization, and SLA adherence across the team
• Conduct internal training sessions and knowledge sharing on new technologies, processes, and client-specific environments
• Identify skill gaps within the team and recommend training paths and certification goals to the Head of Managed Services
• Senior Technical Escalation and Incident Management
• Serve as the highest-level technical escalation point within the service desk, resolving the most complex incidents spanning cloud, networking, security, and back-end infrastructure
• Own and lead major incident processes end-to-end, including triage, communication, escalation to third parties, root cause analysis, and post-incident reviews
• Perform advanced troubleshooting across multi-tenant Azure environments, hybrid infrastructure, and complex networking topologies
• Coordinate with third-party vendors, ISPs, and technology partners during critical incidents and change management activities
• Drive problem management initiatives to identify trends, reduce repeat incidents, and improve overall service reliability
• Document and track all escalations, major incidents, and problem records in Jira Service Management with thorough root cause analysis
• Cloud and Infrastructure Operations
• Architect and manage complex Azure environments including Azure AD, Conditional Access, Azure Virtual Desktop (AVD), Azure Networking (VNets, NSGs, ExpressRoute), and Azure Automation
• Administer and optimize Office 365 tenants at an advanced level, including Exchange Online mail flow, hybrid configurations, security and compliance policies, and tenant-to-tenant migrations
• Manage and troubleshoot Windows Server infrastructure (2016/2019/2022) at an advanced level, including Active Directory design, Group Policy architecture, DNS/DHCP, DFS, and Certificate Services
• Oversee VMware ESXi and virtualization environments including capacity planning, performance optimization, host management, and migration strategies
• Lead VDI environment management including Azure Virtual Desktop, Citrix, and thin client deployments at scale
• Networking and Security
• Perform intermediate to advanced network troubleshooting and configuration across TCP/IP, DNS, DHCP, VLANs, routing protocols, and WAN connectivity
• Configure and manage Fortinet FortiGate firewalls including advanced policy management, SDWAN, IPS/IDS, web filtering, a