Operations Manager
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- Lead the growth and scaling of a high-impact offshore operation.
- Shape operational strategy, service delivery, and team development.
About Our Client
Our client is a growing international organisation operating within a service-based industry with a strong focus on operational excellence and customer outcomes. Supporting a large-scale workforce and diverse business functions, the organisation is investing in expanding its offshore capability to enhance service delivery, efficiency, and scalability.
Job Description
- Lead the day-to-day operations of a growing offshore support function.
- Build, scale, and develop high-performing teams across multiple business support disciplines.
- Establish operational frameworks, governance structures, and service delivery standards.
- Drive workforce planning, resource allocation, recruitment, onboarding, and capability development.
- Monitor and improve KPIs, SLAs, productivity, quality, and customer service outcomes.
- Partner with international stakeholders to support operational priorities and business growth initiatives.
- Manage service escalations, operational risks, and issue resolution activities.
- Identify and implement process improvement opportunities to enhance efficiency and performance.
- Maintain operational documentation, compliance standards, and reporting frameworks.
- Provide regular business insights, performance analysis, and recommendations to senior leadership.
The Successful Applicant
- Exposure to supporting international stakeholders, particularly within Australian business environments.
- Bachelor's degree in Business, Operations, Management, or a related field.
- 5-10+ years of experience in operations, service delivery, shared services, or business process outsourcing environments.
- Proven experience building, scaling, and leading operational teams.
- Strong background in workforce planning, service delivery management, and operational governance.
- Experience managing KPIs, SLAs, productivity metrics, and continuous improvement initiatives.
- Strong stakeholder management, communication, and relationship-building skills.
- Working knowledge of Philippine employment regulations and compliance requirements.
- Demonstrated ability to lead change, drive performance, and manage operational growth.
- Hands-on leadership style with strong analytical and problem-solving capabilities.
What's on Offer
- Opportunity to build and scale a high-impact offshore operation.
- Significant exposure to international stakeholders and senior leadership.
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