Mandarin Order Support Specialist
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Location:
Cebu City Schedule: Shifting Schedule | (Monday to Friday)
Salary:
Php 80,000 Work Set-up: Work On-site
BENEFITS:
- HMO: Php 150,000 maximum benefit limit with 2 free dependents
- Php 10,000 medicine reimbursement
- 13th-month pay
- Government-mandated benefits
- Vacation Leave, Sick Leave, and Anniversary Leave REQUIREMENTS OF THE JOB:
- Open to Filipino and Filipinos who are proficient in Mandarin and English.
- Having at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
- Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
- Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
- Having strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
- Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization. RESPONSIBILITIES OF JOB APPLICATION:
- Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
- Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
- Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
- Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
- Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks. RECRUITMENT PROCESS:
- Paper Screening
- HR Initial Interview
- Supervisor Interview
- Manager Interview and Mandarin Interview
- Background Check & Pre-Employment Medical Exam
- Job Offer
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