UI/UX Design lead

Join Us At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us The Design & User Experience team is the engine driving the creation of intuitive, scalable, and human-centered digital experiences across the Google Operations Center (GOC) network. As the UI/UX & Platform lead, you will manage platform design maintenance, execute fast-turnaround feature enhancements, and enforce design system alignment across all GOC enterprise tools. In this role, you will fully insulate core development sprints from BAU disruptions while maintaining a consistent, high-quality UI standard across the entire suite of applications.

Position Responsibilities:

• Manage ongoing platform design maintenance and execute fast-turnaround UI enhancements to support BAU needs.
• Maintain, scale, and enforce design system standards across all GOC enterprise tools and AI platforms to ensure UI consistency.
• Insulate core engineering and product development sprints by rapidly addressing operational design updates, bug fixes, and minor workflow tweaks.
• Establish feedback mechanisms with regional operations to identify daily UI/UX friction and rapidly translate user needs into refined components.
• Standardize platform support workflows by creating reusable UI assets, design documentation, and design component specs.

Minimum Qualifications:

• Bachelor's degree in Design, Human-Computer Interaction, Multimedia Arts, Computer Science, Information Technology, or equivalent practical experience.
• 10+ years of experience in UI/UX design, platform maintenance, or design system management.
• Experience managing and contributing to centralized enterprise design systems and component libraries.
• Demonstrated experience handling rapid-turnaround UI updates, platform support tickets, or fast-paced design enhancements.
• Global Stakeholder engagement experience required for cross collaboration.

Preferred Qualifications:

• Success executing UI design maintenance across enterprise software, proprietary platforms, or AI workflow tools.
• Expertise in Figma design system library management, component variant creation, and design tokens.
• Proven ability to translate user feedback and operational friction into clean, compliant UI enhancements without disrupting core engineering sprints.

Benefits:

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees.

Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.