Data & Process Analyst

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Executive Job Description Template

Job title: Data & Process Analyst

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Enterprise Technology / Infrastructure & Operations / Office Technology Supervising Associate Kochi, India

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AV & Interactive Technology To be confirmed To be confirmed

Job summary: Describe the main objectives and purpose of the job, why does the job exist? Identify the primary duties and areas of responsibility.

As a member of the AV & Interactive Technology team, the Data & Process Analyst is responsible for transforming data from a broad range of office technologies into actionable insights that improve the employee experience, optimize the utilization of our spaces, and inform strategic technology decisions. The role supports EY's vision of the Intelligent Office by analyzing data from workplace technologies such as meeting room systems, AV monitoring and management platforms, occupancy and environmental technologies, collaboration platforms, room scheduling systems, and other connected office solutions.

The Data & Process Analyst will work closely with Product Managers, Engineering, Operations, Real Estate, Facilities, and other stakeholders to identify business questions, develop meaningful reports and dashboards, and communicate insights that drive measurable improvements. The role will also map and document business processes associated with new products, capabilities, and services to ensure operational teams understand their responsibilities and are prepared to successfully support and adopt new capabilities. Through a combination of business analysis, reporting, process mapping, and stakeholder engagement, this role will help ensure our office technology delivers maximum value to the business and our people.

Key responsibilities (analytical/decision making/supervisory): Describe the tasks and responsibilities typically required in this role and the extent to which decisions might be made which will require interpretation/judgment. What degree of supervision over others is required in this role?

• Analyze data from multiple office technologies, including meeting room systems, AV monitoring and management platforms, room scheduling systems, occupancy technologies, environmental sensors, collaboration platforms, and other Intelligent Office data sources.
• Identify trends, anomalies, risks, optimization opportunities, and business value indicators within workplace technology and space utilization data, providing recommendations to stakeholders.
• Collaborate with Product Managers and business stakeholders to understand the questions they need answered, define reporting requirements, and ensure reporting outputs support strategic and operational decision-making.
• Develop reports, dashboards, scorecards, and other analytical tools that transform workplace technology data into actionable insights for Product Management, Operations, Real Estate, Facilities, and leadership teams.
• Design, develop, maintain, and continuously improve recurring and ad hoc reports using tools such as Power BI, Excel, and other analytics platforms.
• Establish and monitor key performance indicators (KPIs) and success metrics related to workplace technologies, meeting spaces, operational performance, user experience, and technology adoption.
• Analyze existing business processes and recommend improvements that increase efficiency, scalability, consistency, automation, and service quality.
• Work with Product Managers, Engineering, Operations, and other stakeholders to map and document future-state processes required to deploy and support new products, features, capabilities, and technology releases that span OT teams.
• Facilitate workshops and working sessions with stakeholders to gather process and/or reporting requirements, validate business processes, identify gaps, and ensure clarity of responsibilities (RACI’s, swim lanes), handoffs, dependencies, and support models across teams
• Support product readiness activities by ensuring operational teams understand and document the processes, responsibilities, and reporting required to successfully adopt new technologies and capabilities.
• Maintain documentation repositories, process libraries, report catalogs, and related governance artifacts.
• Present analytical findings, recommendations, and process improvement opportunities to stakeholders and leadership i