Operations Chargeback Head
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Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description: We’re looking for an Operations Chargeback Head who can take ownership of critical back-office processes for both Issuing and Acquiring businesses. If you thrive in fast-paced environments and love finding smarter ways to work, this role is for you.
What You Will Do
- Oversee daily operations for Dispute Resolution and Chargebacks across all payment schemes.
- Ensure 95% on-time delivery within Service Level Agreements and maintain chargeback ratios within acceptable thresholds.
- Drive Chargeback Recovery performance to at least 95%.
- Lead and develop a high-performing team, fostering growth and accountability.
- Identify opportunities for cost reduction through process improvements and automation.
- Represent the team in operational requirement gatherings for new products and services.
- Remediate high audit findings promptly and effectively.
- Continuously enhance existing processes, especially those that involve repetitive tasks.
What You Need to Succeed
- A Bachelor’s degree in any 4-year Business course.
- At least 5 years of experience in card operations or chargeback operations.
- Strong knowledge of credit card chargeback rules across major schemes (Visa, Mastercard, JCB, Amex).
- Excellent written, oral, and presentation skills .
- Ability to work efficiently in a dynamic, fast-paced environment with minimal supervision.
- A keen eye for detail and strong analytical skills.
- Confidence to articulate ideas and represent the team to other departments and senior management.
About Us
Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.
Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.
We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas.
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