Night-Shift Quality Manager — BPO QA Leader

9 hours ago

Muntinlupa, Metro Manila, Philippines TASQ Staffing Solutions Full-time

Quality Manager | Night Shift | Onsite | Pasay / Alabang

Job Openings Quality Manager | Night Shift | Onsite | Pasay / Alabang

About the job Quality Manager | Night Shift | Onsite | Pasay / Alabang

  • 6-8 years of experience in BPO
  • At least 3 years in a QA managerial role, or currently in a Senior Team Lead position
  • Proficient in Quality tools and analysis; be prepared to discuss specific tools during the interview
  • Experience in the insurance domain is preferred
  • Strong understanding of NPS calculation and CSAT metrics
  • Experience with deploying quality frameworks during new transitions
  • Proven ability to conduct Root Cause Analysis (RCA)
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