Night-Shift Quality Manager — BPO QA Leader
9 hours ago
Muntinlupa, Metro Manila, Philippines
TASQ Staffing Solutions
Full-time
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Quality Manager | Night Shift | Onsite | Pasay / Alabang
Job Openings Quality Manager | Night Shift | Onsite | Pasay / Alabang
About the job Quality Manager | Night Shift | Onsite | Pasay / Alabang
- 6-8 years of experience in BPO
- At least 3 years in a QA managerial role, or currently in a Senior Team Lead position
- Proficient in Quality tools and analysis; be prepared to discuss specific tools during the interview
- Experience in the insurance domain is preferred
- Strong understanding of NPS calculation and CSAT metrics
- Experience with deploying quality frameworks during new transitions
- Proven ability to conduct Root Cause Analysis (RCA)