Senior Operations Leader
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Overview
- Own end‑to‑end operations in a fast‑scaling global tech environment
- High autonomy & impact with regional exposure and growth potential
About Our Client
Our client is a high‑growth, global technology‑enabled protection and insurance platform operating across multiple regions. They partner closely with leading distributors and service providers to deliver seamless, customer‑centric protection solutions at scale.
Job Description
- Lead end‑to‑end operations covering service delivery, logistics, repair, and supply chain
- Manage and develop operations managers and third‑party service providers
- Own operational KPIs including SLA, TAT, cost efficiency, and customer satisfaction
- Oversee relationships with repair partners, logistics providers, and contact centers
- Translate client and business requirements into executable operational plans
- Drive continuous improvement initiatives across people, process, and technology
- Identify operational risks early and implement mitigation or contingency plans
- Lead cross‑functional initiatives and client projects with multiple stakeholders
- Establish best‑practice sharing with regional and global operations teams
- Manage budgeting, planning, and cost controls to ensure positive P&L outcomes
The Successful Applicant
- 8+ years of operations leadership experience in a multinational environment
- Strong background in electronics, telecommunications, or device‑related operations
- Proven experience managing vendors, partners, and outsourced teams
- Solid understanding of logistics, reverse logistics, supply chain, or repair operations
- Data‑driven with strong analytical and problem‑solving skills
- Comfortable operating in ambiguous, fast‑paced, high‑ownership environments
- Strong communicator who can influence senior stakeholders and partners
What's on Offer
- Opportunity to join a rapidly scaling global platform
- High‑visibility role with regional exposure and decision‑making autonomy
- Broad scope with the chance to grow responsibilities as the business expands
- Collaborative, dynamic culture focused on outcomes and continuous improvement
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