Mandarin Logistics Customer Care Specialist
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Location:
Quezon City Work Schedule: Shifting Schedule
Salary:
Php 100, 000 Work Set-up: Work On-site
BENEFITS:
✅Night Differential ✅Group Life Insurance ✅Free Onsite Medical Care ✅Monthly performance incentives and allowances ✅Sick Leave & Vacation Leave (Convertible to cash) ✅Government-Mandated Benefits ✅13 month pay ✅HMO ✅Paid training ✅Company events ✅Other benefits will be discussed directly by the company. REQUIREMENTS OF THE JOB: ✅Proficient in Mandarin and conversational-proficient in English ✅Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses. ✅Open to no related experience. ✅Having customer service experience is an advantage. ✅Having BPO experience is a big plus ✅Excellent interpersonal, communication, and customer handling skills. RESPONSIBILITIES OF JOB APPLICATION: ✅Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries. ✅Assist customers with package tracking, shipment updates, delivery status, and shipping concerns. ✅Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures. ✅Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience. ✅Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions. ✅Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service. RECRUITMENT PROCESS: (ONLINE PROCESS) ✅Paper screening ✅English Assessment ✅Initial Interview ✅Final Interview ✅Job Offer
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