Mandarin Client Services Logistics Specialist
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Location:
Quezon City Work Schedule: Shifting Schedule
Salary:
Php 100, 000 Work Set-up: Work On-site
BENEFITS:
☑️Night Differential ☑️Group Life Insurance ☑️Free Onsite Medical Care ☑️Monthly performance incentives and allowances ☑️Sick Leave & Vacation Leave (Convertible to cash) ☑️Government-Mandated Benefits ☑️13 month pay ☑️HMO ☑️Paid training ☑️Company events ☑️Other benefits will be discussed directly by the company. REQUIREMENTS OF THE JOB:
- Proficient in Mandarin and conversational-proficient in English
- Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
- Open to no related experience.
- Having customer service experience is an advantage.
- Having BPO experience is a big plus
- Excellent interpersonal, communication, and customer handling skills. RESPONSIBILITIES OF JOB APPLICATION:
- Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
- Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
- Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
- Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
- Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
- Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service. RECRUITMENT PROCESS: (ONLINE PROCESS)
- Paper screening
- English Assessment
- Initial Interview
- Final Interview
- Job Offer
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