Career Support Assistant

5 hours ago
Taguig, Metro Manila, Philippines TigerUX Agile Innovation Full-time
Responsibilities Candidate & Employer Outreach
• Conduct proactive outreach to candidates and employers, including re-engaging inactive users.
• Communicate directly with clients to address hiring needs, provide support, and respond to inquiries.
• Maintain active candidate and employer pipelines while completing outreach activities within established SLAs. Scouting & Application Support
• Identify and engage suitable candidates based on job requirements and candidate profiles.
• Send targeted scouting messages and manage candidate responses and applications.
• Maintain accurate and up-to-date candidates and application information. Invoice Administration
• Prepare and issue placement invoices for candidates confirmed as hired and follow up on outstanding payments.
• Track invoice status and promptly identify missing, pending, or delayed actions.
• Assist with monthly billing reconciliation to ensure accurate and complete records. Data & System Accuracy
• Maintain accurate and current records for candidates, employers, job postings, and invoices.
• Validate invoice amounts, candidate IDs, job positions, and employment types for accuracy.
• Promptly report and escalate discrepancies, incomplete records, or missing information. Career Support Operations
• Provide coordination support to Career Support Associates in managing candidate and employer activities.
• Assist with interview scheduling, coordination, and other administrative requirements.
• Monitor assigned work queues and ensure tasks are completed within required SLAs.
• Escalate operational concerns and unresolved issues to the Career Support Team Leader as needed. Qualifications
• At least 1 year of experience in a contact center, customer service, recruitment, administrative, or operations environment.
• Strong attention to detail and the ability to handle high-volume transactions.
• Good conversational and written English communication skills.
• Comfortable performing repetitive, high-volume outbound activities.
• Demonstrated ability to manage multiple tasks, priorities, and deadlines.
• Comfortable using multiple systems, tools, spreadsheets, and communication platforms.
• Strong organizational and follow-through skills.
• Willingness to work with US-based operations and schedules. Work Set-up
• Monday – Friday | Night Shift (DST Dependent) Benefits
• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

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