IT (Team Lead / Associates)
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Location:
Makati City (Onsite) Schedule: Morning Shift | Full-time Role Overview We are seeking an experienced IT Specialist (Team Lead) to oversee daily onsite IT operations in Makati City. In this role, you will balance technical leadership with team management, ensuring infrastructure reliability while mentoring a team of IT support associates.
Key Responsibilities
- Operations & Escalation Management: Lead daily IT support workflows, drive accountability to meet SLAs, and serve as the primary escalation point for complex technical issues.
- Team Leadership: Supervise, mentor, and coach IT support associates, manage shift schedules, delegate tasks, and conduct regular performance reviews.
- Systems & Infrastructure: Maintain local networks, servers, and systems; coordinate system upgrades and software integrations; and manage user access lifecycles.
- Asset & Process Management: Oversee IT asset tracking, hardware procurement, standard operating procedure (SOP) documentation, and system health reporting. Qualifications
-
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
-
Experience:
5+ years of IT support experience, with at least 1–2 years in a team lead or supervisory capacity.
- Technical
Skills:
Strong background in systems administration, network protocols, hardware configurations, and user access management.
- Tools: Hands-on experience with modern ITSM and ticketing platforms (e.g., Jira Service Desk, ServiceNow, Freshservice). 2. IT Associate Job Title: IT Associate
Location:
Makati City (Onsite) Schedule: Morning Shift | Full-time Role Overview We are looking for an IT Associate to join our onsite technical support team in Makati City. You will provide hands-on support to end-users, troubleshoot hardware and software issues, and assist in maintaining overall system stability and network connectivity.
Key Responsibilities
- Technical Support: Provide tier-1 and tier-2 desktop, software, network, and hardware troubleshooting for local end-users.
- Ticket Management: Log, prioritize, and resolve support requests within established Service Level Agreements (SLAs).
- System Maintenance: Assist with workstation setup, user onboarding/offboarding, software installations, and routine system updates.
- Asset Tracking: Maintain accurate inventory records for hardware, peripherals, and software licenses. Qualifications
-
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
-
Experience:
1–3 years of hands-on experience in IT helpdesk or technical support roles.
- Technical
Skills:
Basic understanding of network fundamentals (TCP/IP, DNS, VPNs), Windows/Mac OS administration, and hardware diagnostics.
- Tools: Familiarity with standard ticketing systems and remote support tools.
Job Type
Full-time Pay: Php23,000.00
- Php45,000.00 per month Application Question(s):
- How much is your current salary?
- How much is your expected salary?
- Do you have experience handling people? If so how many and can you elaborate? N/A if associates Work
Location:
In person
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