Centralised Services Engineer

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. Shift Time: 06:00 to 15:00 AEST (4:00 AM
- 1:00 PM), Monday to Friday Work Arrangement: Hybrid: Wednesday Thursday – Onsite, Monday, Thursday, Friday
- WFH As a Network/Systems Administrator, you are responsible for maintaining the integrity of our customers’ IT infrastructure, as well as handling second and third-level support of service requests. This relates to all technology, both on-premises and cloud, including workstations, servers, printers, networks, and vendor-specific hardware and software. You have the following key areas of responsibility:
- Reactive IT Support
- Proactive IT Management
- IT Knowledgebase/Documentation
- Projects and Scope of Works Tasks &

Responsibilities:
Reactive IT Support
- Second and third-level IT Support relating to systems and network infrastructure issues.
- Support services for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, Cloud services, O365, Intune, Azure Infrastructure.
- Support services for Microsoft Cloud services such as Office 365, Intune and Azure infrastructure services.
- Support services for virtualisation technologies: VMware and Microsoft.
- Remote access solution support: VPN, Terminal Services, and Citrix XenApp.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Responding to security alerts and remediating security-related incidents and issues.
- Working with telecommunications carriers to troubleshoot voice and data circuits.
- Communicating with stakeholders as required, including keeping customers informed of incident progress and notifying them of impending changes or agreed outages. Proactive IT Maintenance & Optimisation
- Optimisation and management of the client’s monitoring system, N-Central.
- Perform proactive maintenance for agreement customers to maintain servers and systems, including OS and firmware updates.
- Streamline processes leveraging automation. IT Knowledgebase
- Update the client’s IT Knowledgebase  as new information is determined as part of a service ticket.
- Update client pages in the KB as changes are made.
- Develop and deliver training documentation for staff covering software and systems.
- Document guidelines and proactive best practices – client’s standards. Customer Success Team Collaboration
- Collaborate with customer account managers, report on issues identified and participate in technical remediation discussions.
- Communicate effectively to non-technical audiences. Skills &

Qualifications:

- Extensive experience in Windows Server 2016 and later systems administration
- Extensive experience in the support of Microsoft core services, including Exchange, Office 365, Active Directory and SQL Server
- Knowledge and experience across server virtualisation technologies, with VMware vSphere/ESXi and Azure VM preferred.
- Extensive experience implementing and supporting backup and DR solutions, including Azure backup and Datto products.
- Some knowledge and experience with Citrix, Microsoft Remote Desktop Servicesand AVD.
- 5+ years’ experience in IT.
- Experience with RMM systems e.g. N-Central, Kaseya etc.
- Knowledge and experience across storage solutions and storage area networks.
- Microsoft certifications preferred:
- MS-102: Microsoft 365 Administrator,
- AZ-104: Azure Administrator Associate,
- MS-102: M365 Administrator Expert Nice-to-have Experiences or

Skills:

- Clear, concise and customer-centric written and verbal communication
- Technical written and verbal communication
- Proven deployment of systems and infrastructure

Benefits:

- Free relocation accommodation of up to 4 weeks for those relocating to Pampanga \
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- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- We provide Relocation Salary Loan assistance\
*
- Tenure Incentive Program\
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- Referral Bonus of up to Php20,000.00\
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- ALL government mandated benefits \*Terms and conditions apply