Manager, Counter | SM Store Laoag

4 weeks ago

Laoag Ilocos Region, 01, Philippines SM Store Full-time


Job description
Responsible for promoting effortless customer experience and operational excellence within Counter Operations through effective management of required responsibilities.

Responsibilities:

- Manage Counter personnel
- Hold Counter Supervisors accountable to workspace management
- Determine number of counters to be opened & the number of POS machines to be opened per shift
- Plan and prepare for peak season requirements (i.e. shopping bags, staff, etc.)
- Monitor and analyze trends (individual cashier transactions profile, processing speed, transactions per POS) to drive the expected performance through action items

Qualifications:

- Candidate must possess at least a Bachelor's/College Degree in any business-related course
- Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent.
- With at least 3 years of experience in bank operations or counter-cashier functions