Microsoft Dynamics 365 Functional Analyst
7 days ago
Quezon City, P00, Philippines
Wipro
Remote
Full-time
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
Microsoft Dynamics 365 Functional Analyst (Core CRM)
Location:
Quezon City (Hybrid Setup)
Salary:
Up to ₱100,000 per month
About the Role
We are looking for a Microsoft Dynamics 365 Functional Analyst to support and enhance our Dynamics 365 CRM platform. You will work closely with business stakeholders, product owners, and technical teams to deliver CRM solutions that improve customer experience and business operations.
Key Responsibilities
- Gather, analyze, and document business requirements.
- Configure Dynamics 365 CRM components including forms, views, dashboards, business rules, and security roles.
- Design and improve CRM and customer service processes.
- Support workflow automation using Dynamics 365 and Power Automate.
- Conduct functional testing and coordinate UAT activities.
- Provide end-user support, training, and troubleshooting.
- Collaborate with technical teams to deliver scalable CRM solutions. Qualifications
- Bachelor's degree in IT, Computer Science, Business, or a related field.
- 2-3 years of hands-on experience with Microsoft Dynamics 365 CRM.
- Experience with Dynamics 365 Customer Service, Sales, or related CRM modules.
- Strong understanding of CRM business processes and requirements analysis.
- Experience configuring entities, forms, views, workflows, business rules, and security roles.
- Familiarity with Dataverse, Power Automate, and Agile methodologies.
- Strong communication and stakeholder management skills. Preferred Qualifications
- Experience with Dynamics 365 Customer Service Workspace and Omnichannel.
- Knowledge of Power Apps and the Microsoft Power Platform.
- Exposure to integrations, APIs, and data migration projects.
- Microsoft Dynamics 365 or Power Platform certifications.
What We Offer
- Hybrid work setup
- Competitive salary package of up to ₱100,000
- Career growth opportunities
- Exposure to enterprise-level CRM projects Pay: Php90,000.00
- Php100,000.00 per month Work
Location:
Hybrid remote in Quezon City
Location:
Quezon City (Hybrid Setup)
Salary:
Up to ₱100,000 per month
About the Role
We are looking for a Microsoft Dynamics 365 Functional Analyst to support and enhance our Dynamics 365 CRM platform. You will work closely with business stakeholders, product owners, and technical teams to deliver CRM solutions that improve customer experience and business operations.
Key Responsibilities
- Gather, analyze, and document business requirements.
- Configure Dynamics 365 CRM components including forms, views, dashboards, business rules, and security roles.
- Design and improve CRM and customer service processes.
- Support workflow automation using Dynamics 365 and Power Automate.
- Conduct functional testing and coordinate UAT activities.
- Provide end-user support, training, and troubleshooting.
- Collaborate with technical teams to deliver scalable CRM solutions. Qualifications
- Bachelor's degree in IT, Computer Science, Business, or a related field.
- 2-3 years of hands-on experience with Microsoft Dynamics 365 CRM.
- Experience with Dynamics 365 Customer Service, Sales, or related CRM modules.
- Strong understanding of CRM business processes and requirements analysis.
- Experience configuring entities, forms, views, workflows, business rules, and security roles.
- Familiarity with Dataverse, Power Automate, and Agile methodologies.
- Strong communication and stakeholder management skills. Preferred Qualifications
- Experience with Dynamics 365 Customer Service Workspace and Omnichannel.
- Knowledge of Power Apps and the Microsoft Power Platform.
- Exposure to integrations, APIs, and data migration projects.
- Microsoft Dynamics 365 or Power Platform certifications.
What We Offer
- Hybrid work setup
- Competitive salary package of up to ₱100,000
- Career growth opportunities
- Exposure to enterprise-level CRM projects Pay: Php90,000.00
- Php100,000.00 per month Work
Location:
Hybrid remote in Quezon City