DevOps Engineer

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for an experienced DevOps Engineer to design, implement, and manage scalable, secure, and highly available cloud infrastructure. The ideal candidate will have strong expertise in AWS, CI/CD automation, containerization, and infrastructure as code, and will work closely with development teams to ensure seamless application deployment and performance optimization. What you will be doing:
• Automate, deploy, manage, and maintain AWS cloud infrastructure to ensure high availability, reliability, and performance.
• Design, implement, and maintain CI/CD pipelines using Jenkins, GitLab, GitHub Actions, or AWS Code Pipeline.
• Manage and optimize Amazon ECS, Docker containers, EC2 instances, and containerized microservices applications.
• Configure, maintain, and troubleshoot AWS networking, including VPCs, public and private subnets, security groups, NAT gateways, and routing.
• Manage and optimize AWS Load Balancers, including Application Load Balancer (ALB) and Network Load Balancer (NLB).
• Manage Amazon RDS databases, including MySQL and PostgreSQL, with a focus on performance tuning, connection management, backups, recovery, and availability.
• Proactively identify and implement AWS infrastructure optimization initiatives to improve resource utilization, application performance, and cloud cost efficiency.
• Collaborate with developers to resolve application deployment issues, API integration problems, microservices connectivity, and production incidents.
• Implement infrastructure automation using Terraform, AWS CloudFormation, Ansible, and scripting tools.
• Monitor system performance, logs, and infrastructure health using CloudWatch, Prometheus, Grafana, or similar monitoring solutions. Implement and maintain security best practices, including IAM roles and policies, encryption, network security, and API Gateway security.
• Develop and maintain backup, disaster recovery, and business continuity strategies.
• Troubleshoot complex infrastructure and application issues and provide technical guidance to development and operations teams.
• Continuously evaluate AWS services and DevOps practices to improve operational efficiency, scalability, and security.

Qualifications:
• At least 5 years of experience as a DevOps Engineer, Cloud Engineer, or in a similar role.
• Strong hands-on experience with AWS ECS, Jenkins, Docker, VPC, Load Balancers (ALB/NLB), and Amazon RDS (MySQL/PostgreSQL).
• Proven experience in AWS infrastructure optimization, including ECS service scaling, load balancer configuration, RDS performance tuning, resource right-sizing, and cloud cost reduction.
• Strong knowledge of AWS services, including EC2, S3, RDS, CloudFront, Lambda, ECS/EKS, IAM, CloudWatch, and API Gateway.
• Solid experience building and maintaining CI/CD pipelines using Jenkins and other CI/CD tools.
• Experience deploying and managing Docker containers and Java-based microservices applications.
• Strong understanding of AWS networking, VPC architecture, subnet design, routing, security groups, and network troubleshooting.
• Experience with infrastructure as code using Terraform, AWS CloudFormation, or Ansible.
• Proficiency in Bash, Python, or similar scripting languages for automation.
• Experience with database administration, performance optimization, backup, and recovery for MySQL and/or PostgreSQL.
• Familiarity with monitoring and logging tools such as CloudWatch, Prometheus, Grafana, ELK Stack, or Datadog.
• Strong troubleshooting and analytical skills, with the ability to resolve complex production issues independently.
• Knowledge of cloud security best practices, high availability, scalability, and disaster recovery.
• AWS Professional-level certification is preferred. ServiceFirst is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.