Process Training Specialist
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Job Description
Responsible for conducting informative training sessions, promote company efficiency, and improve the skills of all personnel, including all Trainers.
• A great communicator with the ability to effectively describe complicated ideas to different audiences. He/she must be highly organized, proficient in time management, and possess excellent public speaking skills.
• Facilitate new hire process training training.
• Create, organize, plan, and deliver various forms of onboarding, orientation, and skills training for employees
• Create and/or acquire training procedure manuals, guides, and course materials.
• Conduct TNA for BAU Refreshers
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Conduct coaching and feedback for teams assigned on the floor
• Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers
Qualifications:
• At least 2 Years Completed College
• At least 3 Years Call Center/BPO Process/Product Training experience
• Preferably with Insurance Account experience
• System working knowledge is required; computer experience is desirable.
• Proficiency in MS Office with strong PowerPoint and Excel skills
• Can demonstrate leadership and facilitation skills.
• Self-starter who works independently
• Must be amenable to working shifting schedules
• Must be amenable to working in our Bridgetowne, Quezon City Office
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