Operations Supervisor GDS Travel Hospitality

13 hours ago

Taguig, Metro Manila, Philippines Recrutly Full-time
What you'll be doing Manage a team of customer service representatives, providing coaching, training and performance feedback Monitor and analyze team and individual performance metrics to identify areas for improvement Implement effective quality assurance processes and provide feedback to drive operational excellence Collaborate with department heads to optimize workflows and implement new policies or procedures Foster a positive, motivating team environment to support high staff engagement and retention Identify and address any operational issues, escalating to senior management as needed Ensure full compliance with client requirements, contractual obligations and internal policies