Real Estate Sales Division Head
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Key Responsibilities
Communicate with Japanese clients and brokers in Japanese with high responsiveness. Guide clients through post-contract document requirements, collect files, and track progress. Follow up on unsubmitted documents and pending actions. Input client and contract data into internal systems accurately. Coordinate with internal departments such as Sales, Admin, and Finance. Provide progress updates to clients, brokers, and the Japanese team. Manage deadlines, tasks, and follow up continuously until procedures are complete. What We're Looking For Fluent or business-level proficiency in Japanese. JLPT N1, N2, N3 or equivalent Japanese proficiency. Able to handle phone calls, emails, and chats in Japanese. Able to handle detailed, fast-paced communication with Japanese counterparts. Capable of entering data into systems accurately without errors. Able to send reminders and follow up with clients/brokers politely but firmly. Highly responsible and capable of seeing cases through to completion. Comfortable using Excel, Google Sheets, and CRM tools. Able to manage multiple cases simultaneously. Preferably Experience handling Japanese companies or Japanese clients. Background in Real Estate, Customer Service, Client Facing roles is an advantage.
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