Workforce Supervisor

Essential Functions/Core Responsibilities Responsible for supporting, coaching, developing, and supervising a team of Real time associates and/or individual contributors within the Command Center environment. Responsible for ensuring that the organization's goals of cost control, labor utilization, and service level meets targets. Monitor a multitude of...

Oversee the centralized Workforce forecasting team. Analyze reporting, staffing and scheduling procedures and/or structure on an on-going basis to ensure maximum effectiveness and efficiency. Proactively provide scheduling analysis, recommendations for improvement, including headcount requirements, long-term planning, scheduling and bidding strategies,...

Concentrix in the Philippines seeks a Workforce Forecasting Manager to oversee the centralized forecasting team and ensure efficient scheduling and staffing processes. You will analyze reporting, staffing and scheduling procedures on an ongoing basis, provide recommendations for headcount, long-term planning, bidding and staffing strategies, and lead...

Job description:ReportingDeliver daily, weekly, and monthly workforce reports.Develop client-ready dashboards and presentations.Provide insights on performance drivers and operational risks.Identify trends and recommend workforce improvement strategies.Real-Time OperationsMonitor service levels, queue performance, and staffing requirements.Lead real-time...

WNS Careers - Philippines in Manila is seeking a Workforce Management professional to lead scheduling and intraday management for a busy call center. You will oversee forecasting, daily rosters, and adherence to HR policies while coordinating with Ops, Training, and Quality teams.The role requires 3–5 years in workforce operations, 3 years of supervisory...

Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions experience preferred Amenable to work onsite in Quezon City (Bridgetowne OR Eastwood) Amenable to work...

Premier NX in the Philippines is seeking a Workforce Management Analyst to monitor real-time contact center activities, adjust staffing, and ensure service levels are met. This role emphasizes data-driven decision-making and collaboration across teams.You will analyze call patterns, generate actionable reports, and partner with supervisors to optimize...

Job Summary The HR Supervisor oversees and manages the organization's human resource functions to ensure policies, procedures, and practices are current, compliant, and consistently applied. This role is responsible for leading HR operations, supervising HR staff, and partnering with management to support employee relations, performance management, and...

HR Supervisor Key Responsibilities Develop and implement HR policies and procedures Manage end-to-end recruitment and onboarding (skilled workers, engineers, site staff, office personnel) Handle employee relations, disciplinary processes, and conflict resolution Oversee payroll coordination, timekeeping, and benefits administration Ensure compliance with...