Customer Service Representative
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• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed
Requirements:
• Can easily be trained
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• At least more than 18 months of financial or relevant work experience
• Good on communication skills
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Can start ASAP or 2 weeks
• Can work onsite
• Can work on BGC
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