Field Service Engineer

Field Service Engineer (Flexo Press, CTP & Plate Processing Systems) Position Overview We are seeking an experienced and commercially minded Field Service Engineer to join our technical support team. In this hybrid technical and sales-support role, you will be responsible for the installation, commissioning, preventive maintenance, troubleshooting, and repair of advanced flexographic printing presses, digital flexo CTP imaging hardware, and flexographic plate processing systems. Additionally, you will proactively identify operational needs, recommend and sell genuine spare parts, replacement components, upgrades, and maintenance contracts to clients to maximize equipment uptime and generate aftermarket revenue.

Key Responsibilities
1. Technical Service & Maintenance
• Perform on-site installation, commissioning, startup, and calibration of flexographic printing presses (CI, stack, inline), digital flexo CTP imagers, and flexo plate processing equipment (washout processors, UV exposure, dryers, and light finishing units).
• Conduct routine preventive maintenance (PM), optical calibrations, mechanical alignments, and chemical/thermal adjustments to ensure peak performance.
• Diagnose and resolve complex mechanical, electrical, pneumatic, hydraulic, thermal, and optical issues on-site or via remote technical support. 2. Spare Parts Sales & Business Development
• Inspect client machinery during service visits to assess wear-and-tear and proactively recommend necessary spare parts, wear-and-tear items (e.g., seals, bladders, UV lamps, filter cartridges, bearings, doctor blades, laser diodes, heating elements), and retrofits.
• Prepare technical quotations and proposals for spare parts, replacement modules, and service packages during or following maintenance visits.
• Actively drive aftermarket sales by identifying opportunities to upsell preventive maintenance contracts, hardware upgrades, and workflow software enhancements.
• Collaborate with the sales and inventory/parts management teams to maintain accurate inventory forecasts, manage spare parts logistics, and ensure timely delivery to clients. 3. Customer Training & Consultation
• Provide comprehensive operational and basic maintenance training to client operators and plant engineers.
• Advise clients on optimal spare parts stocking strategies to minimize unexpected downtime.
• Maintain strong, long-term relationships with plant managers, maintenance heads, and purchasing officers. 4. Documentation & Reporting
• Complete detailed service reports, spare parts recommendation sheets, installation sign-offs, and customer feedback logs.
• Track spare parts quotes, sales leads, conversion rates, and service history within the company CRM database. Qualifications and Requirements Licensure and Education
• It is a advantage but not required / Licensed Engineer in the Philippines (Licensed Mechanical Engineer [LME] or Registered/Licensed Electrical Engineer [REE/LEE]) with an active PRC License.
• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or Electronics Engineering. Work Experience
• Minimum of 3 to 5 years of hands-on field service experience working with flexographic printing machinery, digital CTP equipment, and plate processing units (e.g., DuPont Cyrel, Glunz & Jensen, Vianord, Esko, or similar brands).
• Proven track record or strong aptitude for technical sales, spare parts recommendation, or aftermarket customer support in an industrial equipment setting. Technical & Commercial Skills
• Proficiency in reading and interpreting electrical schematics, mechanical drawings, fluidic/chemical flow diagrams, and pneumatic/hydraulic schematics.
• Strong understanding of machinery wear components, preventative replacement schedules, and spare parts identification via technical manuals and schematics.
• Strong negotiation, presentation, and sales communication skills to interface effectively with client purchasing departments and plant management.
• Basic IT literacy (CRM software, ERP/inventory tools, industrial networking, PLC troubleshooting). Soft Skills & Other Requirements
• A commercial mindset with strong technical problem-solving capabilities under pressure.
• Excellent communication skills in English and Filipino (both written and verbal).
• Flexibility to travel extensively across industrial zones nationwide (and internationally, as required).
• Valid Philippine Driver’s License and Passport.