Customer Service Representative

20 hours ago
Manila, Metro Manila, Philippines Concentrix Full-time
Company Description Concentrix is a Fortune 500 technology and services leader that helps many of the world’s top brands build intelligent operations that deliver real-world results. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to support over 2,000 complex organizations globally. With more than 20 years of operational experience, Concentrix focuses on turning AI ambitions into measurable, scalable performance. The organization partners with clients across major industries to solve challenging business problems and enhance customer experiences. Role Description This full-time on-site Customer Service Representative role is based in Manila and focuses on delivering high-quality support to customers through phone, email, chat, and other channels. The representative handles inquiries, resolves issues, and provides accurate information about products, services, and policies. Daily responsibilities include documenting interactions, following established procedures, escalating complex concerns when necessary, and maintaining service levels. The role also involves contributing to customer satisfaction and experience initiatives by actively listening, demonstrating empathy, and identifying opportunities for improvement. Collaboration with team members, adherence to performance metrics, and participation in training and coaching sessions are essential parts of the job. Qualifications
• Ability to perform effectively in Customer Service Representative roles and related customer-facing functions.
• Strong Customer Support skills, including handling inquiries, troubleshooting issues, and managing escalations.
• Focus on Customer Satisfaction through timely resolution, clear communication, and professional service.
• Experience in Customer Service, with familiarity in call center or contact center operations.
• Commitment to enhancing Customer Experience across multiple channels and touchpoints.
• Excellent verbal and written communication skills in English.
• Comfort working in an on-site, fast-paced environment in Manila, with flexible scheduling as needed.
• Ability to learn new systems quickly, use CRM or ticketing tools, and follow defined processes.
• Strong problem-solving skills, patience, and resilience when handling challenging interactions.
• High school diploma or equivalent; post-secondary education or relevant customer service experience is an advantage.

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