Healthcare Customer Service Representative
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Key Responsibilities
• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns. Qualifications Minimum Qualifications
• At least Senior High School Graduate or completed 2nd year college
• At least 6 months of BPO experience
• Strong English communication skills
• Amenable to work on a night shift schedule
• Must be based in Cebu and amenable to a hybrid work arrangement Preferred Qualifications
• Background in Healthcare Insurance or Healthcare-related customer service
• Experience handling voice customer support accounts
• Why Join Us?
• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry Ready to take the next step? Apply today
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