Employee Relations Officer

6 days ago
Pasig, Metro Manila, Philippines GICF Full-time
Company Description Global Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to design customized solutions that support business goals and improve profitability. With more than 1,000 employees, GICF delivers cost-effective, multi-channel contact center and back-office operations for domestic and international organizations. The company serves diverse industries, including multimedia and entertainment, quick service restaurants, logistics, banking, financial services and insurance, and retail, consumer business, and e-commerce. Core service competencies include customer care and retention, sales, back-office processing, and social media management. As a preferred outsourcing services partner, GICF focuses on superior customer experiences, efficient operations, and expanded service offerings supported by strong infrastructure and specialized talent. Role Description The Employee Relations Officer (BPO Experience Required) is a full-time, on-site role based in Pasig. This role is responsible for managing employee relations matters, including handling employee concerns, conflict resolution, and disciplinary processes in accordance with company policies and labor regulations. The Employee Relations Officer will collaborate with leaders and HR colleagues to promote a positive work environment, support employee engagement initiatives, and ensure consistent implementation of HR practices across teams. Daily activities include conducting investigations, preparing documentation, supporting performance management, and facilitating communication between employees and management. The role also involves coordinating employer engagement activities, supporting compliance with labor and employment laws, and recommending improvements to employee relations programs. Qualifications
• Strong skills in Employee Relations and Employee Engagement to manage workplace issues and support a positive organizational culture.
• Experience in Employer Engagement to build effective relationships between the organization and its workforce.
• Excellent Communication skills for discussing sensitive matters, conducting investigations, and preparing clear reports and documentation.
• Solid understanding of Labor and Employment Law to ensure compliance with applicable regulations and company policies.
• Previous experience working in a BPO or contact center environment is required.
• Proven ability to handle confidential information with discretion and professionalism.
• Strong problem-solving, conflict resolution, and decision-making skills.
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field preferred.
• Ability to work on-site in Pasig and collaborate effectively with cross-functional teams.

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