Accounts Receivable Supervisor

Discover your 100% YOU with MicroSourcing Position: Accounts Receivable Supervisor

Location:
Global One, Eastwood, Quezon City Work setup & shift: Onsite | Day Shift Why join MicroSourcing? You'll Have
• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role As a Accounts Receivable Supervisor, you will:
• Team Leadership & Performance Coaching: Lead and develop 7–10 AR Officers, conducting weekly 1-on-1 coaching sessions, call calibrations, monthly performance reviews, attendance tracking, and new hire onboarding.
• Hands-on Ledger & Target Delivery: Manage a personal ledger by making 20+ proactive outbound calls daily to maintain overdue debt below 5% of total due and DSO under 40 days.
• Queue & Inbox Governance: Supervise the national voicemail, group email inboxes, and phone/chat queues to ensure schedule adherence and timely customer responses.
• Dispute Resolution & Stakeholder Alignment: Resolve complex reconciliations, process credits, manage "stop-supply" account holds, coordinate asset dehiring/retrievals with branches, and resolve misallocated payments with the banking team.
• PPSR, Solvency & Bad Debt Management: Monitor CreditorWatch risk alerts, conduct ASIC checks, enforce PPSR claims, approve DCA/write-offs under $2,000, and lodge Proof of Debt forms for insolvencies.
• Process Optimization & System Administration: Clear unapplied cash/credits, upload invoices to client portals (Coupa, Ariba, Tulia), run daily milk run reports, and optimize workflows in Pronto ERP. What You Need Non-negotiables
• AR Supervisory

Experience:
Demonstrated experience supervising or leading a team of 7+ Accounts Receivable Officers, driving collection metrics, and running formal coaching programs. Hands-on Debt Recovery Track Record: Proven background managing high-value B2B debtor ledgers to hit strict DSO (<40 days) and overdue targets (<5%).
• Australian Regulatory & Legal Frameworks: Working knowledge of ACCC debt collection guidelines, Australian privacy legislation, ASIC searches, CreditorWatch alerts, and PPSR enforcement.
• ERP & E-Invoicing Systems Proficiency: Practical experience using enterprise ERP systems (e.g., Pronto Xi) and B2B vendor invoicing portals (Coupa, Ariba, Tulia).
• High-Level Dispute & De-escalation

Skills:
Strong negotiation and stakeholder management skills to resolve escalations with branch managers, sales teams, and corporate debtors. Preferred Skills/expertise
• Prior experience in industrial gas, equipment hire, logistics, distribution, or multi-branch B2B environments.
• Hands-on proficiency with Pronto Xi ERP software.
• Advanced MS Excel skills for data modeling, ledger aging reconciliations, and team scorecard tracking.
• Formal qualifications in Accounting, Credit Management (AICM), or Business Administration. – About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self
- we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100% For more information, visit https://www.microsourcing.com/