Chief Concierge

Job Description
We are looking for a highly passionate and personable individual responsible for curating exceptional guest experiences through deep destination expertise, strong industry networks, and the development of a highly motivated and service-driven team. Key Accountabilities
• Oversee day-to-day Concierge, Guest Services, Transportation, Parking, and Airport operations, ensuring consistent delivery of seamless, anticipatory, and personalized luxury service aligned with Peninsula Service Principles.
• Manage departmental payroll, staffing levels, and operating expenses in accordance with budget. Oversee Transportation P&L, including forecasting, budgeting, and revenue optimization.
• Proactively manage guest feedback, ensuring effective and elevated service recovery that not only resolves concerns but enhances overall guest perception and loyalty.
• Maintain deep and up-to-date knowledge of luxury dining, arts, culture, events, and lifestyle offerings within Manila and key destinations. Cultivate strong relationships with industry partners to provide exclusive access and bespoke experiences.
• Ensure flawless execution of core Concierge services, including reservations, ticketing, special requests, logistics coordination, and bespoke guest arrangements, with a strong emphasis on personalization. General Requirements
• BS Hotel Restaurant Management Degree
- Major in Hospitality is preferred
• A member of Les Clefs d'Or Philippines is an advantage
• At least 1-2 years experience in a Chief Concierge role
• Highly resourceful, passionate and dedicated in the line of Concierge & Guest Services
• Front Desk and Guest Relations previous experience is an advantage