Customer Service Ambassador
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S., reflecting its commitment to an inclusive and supportive workplace. Role Description The Customer Service Ambassador role is a full-time, on-site position based in Quezon City. This role is responsible for providing high-quality support to customers by responding to inquiries, resolving issues, and guiding users in the effective use of RealPage products and services. Day-to-day tasks include handling phone, email, and chat interactions, documenting cases in customer support systems, and ensuring timely follow-up to achieve strong customer satisfaction and experience. The Customer Service Ambassador collaborates with internal teams to escalate complex concerns, share feedback on recurring issues, and contribute to continuous service improvements. This role also involves adhering to established service-level agreements, maintaining accurate records, and representing RealPage’s values in every customer interaction. Qualifications
• Strong customer service and customer support skills, with experience in managing inquiries and resolving issues effectively.
• Ability to enhance customer satisfaction and customer experience through clear communication and proactive problem-solving.
• Experience working as part of customer service representative teams or similar frontline support roles.
• Excellent verbal and written communication skills in English, with active listening and empathy in customer interactions.
• Comfort with using CRM or ticketing systems, and ability to learn new software tools quickly.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to work on-site in Quezon City on a full-time schedule, including potential shift work as required.
• Prior experience in technology, SaaS, or real estate/property management environments is an advantage.
• High school diploma or equivalent required; college-level education or a degree in a related field is a plus.
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