On-Trip Support Lead — Roadside

22 hours ago

Manila, Metro Manila, Philippines Indie Campers Full-time
Indie Campers, the go-to campervan marketplace, is seeking a Team Leader for our On-Trip Support and Roadside Assistance teams in Metro Manila. You will oversee daily operations, drive performance, and ensure top-tier customer care, acting as primary escalation point for complex cases. You will lead, coach, and develop a dynamic team, monitor CSAT and response times, and implement improvements to maintain our high service standards while aligning with company policies.