Learning and Adoption System Manager

About Us
Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. Position Summary The LMS Manager owns the day-to-day health of our learning management system and serves as the Pendo Administrator. In the LMS role, you keep content current, support customers who need access, and manage the live training calendar across products. In the Pendo role, you standardize how we segment and message customers, build a consistent in-product experience, and drive onboarding completion through guides, emails, and experimentation.

Key Responsibilities
LMS Management
• Keep the LMS accurate and current by loading updated versions of existing content and updating learning paths.
• Support the migration of new content into the LMS, including testing, tagging, and QA before release.
• Support customers with login issues and access to the LMS, including account setup, SSO or credential troubleshooting, and permissions.
• Load and manage live training schedules for multiple products, including sessions, registrations, and communications.
• Monitor LMS reporting (completions, enrollments, engagement) and flag gaps or issues. Pendo Administration 1. Segment standardization
• Audit and archive stale segments and merge duplicates.
• Define and enforce a naming convention, ownership model, and expiration policy.
• Share segments across products so we can target the right customers without building hundreds of new ones. 2. Design standardization
• Partner with Marketing and other teams to standardize design elements (guides, banners, tooltips, email templates) across products.
• Maintain a library of approved templates and design guidelines. 3. Onboarding build-out
• Build, test, and deploy digital onboarding emails and in-product guides across products. Onboarding is the first journey focus.
• Coordinate with Product, Customer Success, and Education on content, timing, and targeting. 4. A/B testing
• Design and run A/B tests on in-product experiences to improve engagement and onboarding completion.
• Analyze results, document learnings, and recommend or implement changes. Qualifications Required
• 3+ years of experience administering an LMS (e.g., Docebo, Cornerstone, Skilljar, Absorb, or similar).
• Hands-on experience as a Pendo administrator, or a comparable digital adoption platform (e.g., WalkMe, Appcues, Userpilot).
• Experience with segmentation, in-app guide creation, and email or journey tools.
• Working knowledge of A/B testing and metrics such as engagement and completion rates.
• Strong organization and attention to detail, with the ability to manage multiple products, schedules, and stakeholders.
• Clear written and verbal communication, with a customer-support mindset. Preferred
• Familiarity with SCORM/xAPI, SSO/authentication, and user provisioning.
• Experience in a multi-product SaaS environment.
• Basic HTML/CSS, or experience with the Pendo Visual Design Studio.
• Pendo certification. Why Bonterra? At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. Our Culture At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.