Connected Car Service Planning Specialist
5 days ago
Taguig, Metro Manila, Philippines
Nissan Philippines, Inc.
Full-time
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JOB SUMMARY
Responsible for execution, launch readiness, service operations, customer adoption, issue management, reporting, and coordination of connected vehicle services.
JOB FUNCTION
1.
Product & Service Operations
• Support launch of Nissan Connect features.
• Maintain service activation processes.
• Monitor connected service performance.
• Analytics / Track:
• Activation rate
• Monthly active users
• Feature adoption
• Customer complaints
• Service uptime 2.
Cross-functional Coordination Work with:
• IT / Marketing /Aftersales / Legal
• Dealers
• NMAP counterpart Issue Management
• Investigate customer-reported issues.
• Coordinate fixes with suppliers.
• Monitor system health. 3.
Comparative Analysis
• Maintain Up-to-date Monitoring of CCS capability of competitors
• Periodic reporting to NMAP CCS Team 4.
Qualifications MINIMUM QUALIFICATIONS Education & Experience
• Bachelor’s degree in Business, Engineering, Management, or related field.
• 2-5 years of experience in Product Planning or related roles are preferred
• Experience in a matrixed, cross‑functional environment. Skills & Competencies
• Strong understanding of Connected Car offerings
• Proficiency with MS tools (MS PowerPoint, Word, Excel, SharePoint, Jira, Confluence) is a PLUS.
• Excellent communication, organizational, and stakeholder-management skills.
• Ability to analyze data, identify trends, and make recommendations.
• Detail-oriented with strong follow-through. Other requirements
• Willingness to travel regionally or globally as needed.
• Comfortable working in fast-paced, matrixed environments.
Product & Service Operations
• Support launch of Nissan Connect features.
• Maintain service activation processes.
• Monitor connected service performance.
• Analytics / Track:
• Activation rate
• Monthly active users
• Feature adoption
• Customer complaints
• Service uptime 2.
Cross-functional Coordination Work with:
• IT / Marketing /Aftersales / Legal
• Dealers
• NMAP counterpart Issue Management
• Investigate customer-reported issues.
• Coordinate fixes with suppliers.
• Monitor system health. 3.
Comparative Analysis
• Maintain Up-to-date Monitoring of CCS capability of competitors
• Periodic reporting to NMAP CCS Team 4.
Qualifications MINIMUM QUALIFICATIONS Education & Experience
• Bachelor’s degree in Business, Engineering, Management, or related field.
• 2-5 years of experience in Product Planning or related roles are preferred
• Experience in a matrixed, cross‑functional environment. Skills & Competencies
• Strong understanding of Connected Car offerings
• Proficiency with MS tools (MS PowerPoint, Word, Excel, SharePoint, Jira, Confluence) is a PLUS.
• Excellent communication, organizational, and stakeholder-management skills.
• Ability to analyze data, identify trends, and make recommendations.
• Detail-oriented with strong follow-through. Other requirements
• Willingness to travel regionally or globally as needed.
• Comfortable working in fast-paced, matrixed environments.