Healthcare Virtual Assistant – Orthodontic Insurance Verification Specialist
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About the Role
Snapscale is seeking a detail-oriented Healthcare Virtual Assistant specializing in Orthodontics to provide onsite support for a high-volume, multi-location U.
S. orthodontic practice. The initial phase of this role is exclusively non-patient-facing, focusing on insurance verification, benefit breakdowns, and accurate data entry. The ideal candidate has deep orthodontic industry knowledge, high data-entry accuracy, and direct experience with Cloud 9 software under strict accuracy protocols. Enjoy a competitive salary offer of ₱25,000–₱40,000, plus a ₱15,000 SIGN ON BONUS and employee benefits Responsibilities
• Perform detailed insurance benefit lookups for new patient exams across multiple clinic locations.
• Extract and enter benefit data into Cloud 9, including annual maximums, percentage coverage, age limits, network status, and other relevant information.
• Cross-reference insurance details using Podium call transcripts and system recordings to guarantee verification accuracy.
• Input patient medical history forms from the patient portal into Cloud 9 Ortho.
• Follow up on pending pre-authorizations and required pre-exam dental hygiene steps.
• Potential expansion into block scheduling and inbound call coordination in future phases. Perks
• ₱25,000–₱40,000 salary offer
• ₱15,000 sign-on bonus
• HMO
• Government-mandated benefits
• 13th-month pay
• Night differential
• Transportation allowance
• Perfect attendance bonus
• Other incentives
• Yearly salary increase
• Free lunch every day
• Career growth
• Fun and supportive work environment Requirements
• Direct experience in an Orthodontic practice/setting is strictly required
• Hands-on experience with Cloud 9 Ortho software is required
• Proven track record in US dental/orthodontic insurance verifications, fee schedules, and benefit breakdowns
• Exceptional data-entry accuracy and attention to detail
• Strong written English communication skills
• Highly structured, methodical, and process-driven mindset
• Can work onsite in Davao
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