Customer Service Representative
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Job description
We are looking for an experienced Customer Success Representative with strong exposure to DTI-handled cases to join our growing e-commerce team. This role is critical in managing customer complaints, resolving disputes, and ensuring compliance with Philippine consumer protection regulations. Role Overview: You will handle customer concerns across multiple channels, with a focus on complex complaints and escalations, including those endorsed through the Department of Trade and Industry (DTI). The role requires both customer-facing expertise and strong back-end case management to ensure timely, compliant resolutions.
Key Responsibilities
Manage customer inquiries and complaints via chat, email, and phone
Investigate and resolve disputes related to orders, payments, refunds, and deliveries
Handle escalated and high-risk cases, including DTI-endorsed complaints
Coordinate with internal teams (logistics, sellers, payments, etc.) to resolve complex issues
Maintain accurate documentation and ensure adherence to SLAs and regulatory requirements
Qualifications:
At least 2 years of experience in customer service, preferably in e-commerce
Proven experience handling chat, email, and phone support
Strong communication, problem-solving, and conflict resolution skills
Fluent in English and Filipino
Willing to work shifting schedules, including weekends and holidays
DTI / Regulatory Experience (Required): *Front-End (External Handling)
*
Experience directly handling DTI-endorsed complaints and customer disputes
Ability to communicate professionally with customers and regulatory officers
Experience supporting or participating in mediation/conciliation processes
Strong de-escalation skills for sensitive and high-risk cases *Back-End (Case Management & Compliance)
*
Experience preparing formal responses, documentation, and supporting evidence for DTI cases
Strong documentation and case tracking skills (audit-ready)
Ability to coordinate with internal teams to gather information and resolve disputes
Familiarity with DTI timelines, processes, and compliance requirements
Ability to identify trends and recommend improvements based on complaint data
-
Customer Service Representative
6 hours ago
Quezon City, Metro Manila, Philippines TELUS Digital Full-time ₱21,170 - ₱23,670 TemporaryCURRENT HIRING FOR TELUS VERTIS NORTH CUSTOMER SERVICE REPRESANTIVE FOR LOGISTICS AND FINANCIAL ACCOUNT Salary Package : 21,170 - 23,670 + 15% night differential Qualifications: ● 6 months International Voice account experience(𝗡𝗢𝗡-𝗡𝗘𝗚𝗢𝗧𝗜𝗔𝗕𝗟𝗘) ● 6 months financial / processing payment of a customer through credit...
-
Customer Service Representative
1 day ago
Quezon City, Metro Manila, Philippines Metacom Careers Full-timeDescription Provide exceptional customer service support via phone, email, or chat. Assist customers with inquiries, resolving issues in a timely manner. Maintain knowledge of products and services to effectively assist customers. Document customer interactions and feedback accurately. Work collaboratively with team members to enhance customer...
-
Customer Service Representative
1 day ago
Quezon City, Metro Manila, Philippines Afni, Inc. Full-timeAfni Philippines is looking for Customer Service Representatives (CSR) to support our company in SM City Fairview Tower 4. In this role, you'll be using your customer interaction skills to deliver excellent customer service. Qualifications * At least 12 months BPO experience handling international account. * At least high school diploma * With strong...
-
Customer Service Representative
18 hours ago
Makati City, Metro Manila, Philippines SuperStaff Remote Full-time ₱25,500 - ₱30,000 ContractDescriptionThe Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who...
-
Customer Service Representative
18 hours ago
Makati City, Metro Manila, Philippines Angkas Full-timeDescriptionHey, mabuhay! 👋Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our...
-
Customer Service Representative
18 hours ago
Bonifacio Global City, Manila, Philippines Cargill Remote Full-timeJob Purpose and Impact The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.Key Accountabilities Maintain systems...
-
Customer Service Representative
2 days ago
Quezon City, Metro Manila, Philippines MicroSourcing Full-timeDiscover your 100% YOU with MicroSourcing! Position: Customer Service Representative Work setup: Hybrid | Day shift Location: Eastwood, Quezon City Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...
-
Customer Service Representative
18 hours ago
Quezon City, Metro Manila, Philippines Tasq Staffing Solutions Full-timeDescriptionWe are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.Key ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and...
-
Customer Service Representative
1 day ago
Quezon City, Metro Manila, Philippines Metacom Careers Full-timeCustomer Service Representative – BFSI Account Teleperformance Job Responsibilities Handle customer inquiries and concerns related to banking, financial services, accounts, and transactions. Assist customers with account-related requests, payments, billing, and other financial service concerns. Provide accurate information while maintaining...
-
Customer Service Representative
3 days ago
Quezon City, Metro Manila, Philippines MicroSourcing Full-timeDiscover your 100% YOU with MicroSourcing! Position: Customer Service Representative (Sales) Location: Eastwood, Libis, Quezon City Work setup & shift: Onsite | Night Shift Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...
