Thai Bilingual Customer Service Representative
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• Identify, prospect, and engage K-12 schools and districts in the US to drive new business
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate qualified opportunities
• Use client provided and self
- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Conduct discovery calls, product demos, and pitch tailored solutions.
• Identify and pitch Cross-sell and Up-sell opportunities.
• Attain daily, weekly, monthly, and quarterly targets. Own and meet or exceed assigned ACV, pipeline, and activity targets (calls, meetings, create opportunities).
• Drive new meetings and ensure steady opportunity creation to maintain a healthy sales funnel.
• Record customer interactions and engagement in CRM
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal peers and leadership
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc. Skills &
Qualifications:
• Previous experience in Sales
- New Business Development (Minimum experience of 4-5 years)
• Deep understanding of the US K-12 education landscape, decision-making hierarchies, and funding cycles
• Fluent in Thai
• Proficiency with using Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred
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