Customer Service Representative
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- Enjoy these Perks
• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
• Vibrant City
Location:
Work in BGC, Taguig (Day Shift)
Your Profile
in Customer Service
• Must possess great communication and comprehension skills
• Has at least work in the same or related position for 1 year or more
• Experience handling blended support channels (voice, email, chat, and e-commerce platforms)
• Demonstrates effective people skills and sensitivities when dealing with others.
• Ability to work both independently and in a team environment.
• Has basic knowledge with PC hardware and components – highly advantageous.
• Has experience with AU Business (preferred but not required)
• Strong telephone communication management aptitude
• Amenable to work fully onsite in our BGC site (AU) Dayshift schedule Your Human Touch
• Strong communication and interpersonal skills; able to listen, empathize, and engage customers professionally
• Maintains integrity, reliability, and a positive attitude under pressure
• Organized and detail-oriented; manages multiple tasks efficiently with minimal supervision
• Team player with a professional demeanor and adaptability in a fast-paced environment YOUR DAY-TO-DAY TASKS Customer Support
• Maintain a professional, empathetic, and customer-focused approach in all interactions
• Respond promptly and accurately to customer inquiries across multiple channels
• Resolve customer concerns and complaints in a timely and effective manner
• Process orders, applications, and service requests with accuracy
• Document customer interactions, transactions, and feedback in the system
• Collaborate with internal teams to address customer needs and improve service delivery
• Provide insights to enhance customer service processes and overall experience
• Ensure high levels of customer satisfaction through quality support
• Multitask and manage multiple customer interactions across different platforms simultaneously #WeAreTGT in BGC: Great Place to Work® Certified™ As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job. Experience our seamless 100% virtual recruitment. Apply anytime, anywhere
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