Junior Network
6 days ago
Olongapo, Zambales, Philippines
Vivant
Full-time
₱35,000 - ₱50,000/year
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About Vivant
Vivant is a fast-growing U.
S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States. We operate in a high-performance, fast-paced environment where uptime, accountability, and customer experience matter. THIS IS AN ONSITE-ONLY ROLE IN PAMPANGA. NO REMOTE OR HYBRID WORK AVAILABLE. Role Overview As a Level 1 Network & VoIP Support Engineer, you will be the first line of defense for customer technical issues across networking, VoIP, and managed connectivity services. You will own support tickets end-to-end—troubleshooting issues, responding to alerts, coordinating field technicians, and ensuring customer environments stay online. This is not a basic call center role. This is a hands-on technical support position inside a real MSP/NOC environment. What You’ll Do Customer & Technical Support
• Act as first point of contact via phone, email, chat, and ticketing system
• Own, update, and resolve support tickets end-to-end
• Provide clear, professional, and timely customer updates
• Meet response and resolution SLAs Troubleshooting (Real MSP Environment) You will support and troubleshoot:
• Internet connectivity and WAN outages
• ISP degradation and circuit issues
• VoIP / SIP / RTP / PBX call issues
• Call quality, registration, and audio problems
• LTE failover (Cradlepoint devices)
• UniFi switches, gateways, and access points
• Grandstream VoIP phones and devices
• General LAN/WAN networking issues Monitoring & Escalation
• Monitor alerts, dashboards, and ticket queues
• Prioritize outages and customer-impacting incidents immediately
• Escalate to Level 2, vendors, carriers, or engineering teams when needed
• Maintain ownership of issues until fully resolved or reassigned
• Track escalations through completion Provisioning & Configuration
• Provision and support UniFi networking equipment
• Configure VoIP users, extensions, call routing, and PBX systems
• Support Grandstream devices and Cradlepoint LTE failover setups Field Coordination
• Create scopes of work for onsite technicians
• Coordinate Field Nation dispatches and installations
• Validate job completion and documentation accuracy Process & Documentation
• Follow SOPs and technical Knowledge Base articles
• Document troubleshooting steps clearly and consistently
• Participate in training, huddles, and continuous learning
• Stay productive during downtime through upskilling and documentation review
• At least 5+ year of experience in Technical Support, Help Desk Support, NOC, MSP, ISP in a telecommunications environment
• Strong English communication skills (spoken and written)
• Experience providing customer support via phone, email, and chat Basic networking knowledge:
• TCP/IP, DNS, DHCP
• VLANs, NAT, WAN/LAN
• PoE fundamentals
• Basic VoIP knowledge (SIP, RTP)
• Structured troubleshooting mindset
• Willingness to work rotating shifts, weekends, and holidays Schedule:
• Work hours aligned with the U.
S. Central time zone Work Set-up: On-site
• Office Location
- Angeles, Pampanga
• Relocation package available for qualified hire Compensation:
• Monthly
Salary:
PHP 35,000 – PHP 50,000/month
• Onsite Allowance: 9,400 onsite allowance on top of the basic
• 20K Signing Bonus
• Relocation Assistance Join Vivant and level up your career
S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States. We operate in a high-performance, fast-paced environment where uptime, accountability, and customer experience matter. THIS IS AN ONSITE-ONLY ROLE IN PAMPANGA. NO REMOTE OR HYBRID WORK AVAILABLE. Role Overview As a Level 1 Network & VoIP Support Engineer, you will be the first line of defense for customer technical issues across networking, VoIP, and managed connectivity services. You will own support tickets end-to-end—troubleshooting issues, responding to alerts, coordinating field technicians, and ensuring customer environments stay online. This is not a basic call center role. This is a hands-on technical support position inside a real MSP/NOC environment. What You’ll Do Customer & Technical Support
• Act as first point of contact via phone, email, chat, and ticketing system
• Own, update, and resolve support tickets end-to-end
• Provide clear, professional, and timely customer updates
• Meet response and resolution SLAs Troubleshooting (Real MSP Environment) You will support and troubleshoot:
• Internet connectivity and WAN outages
• ISP degradation and circuit issues
• VoIP / SIP / RTP / PBX call issues
• Call quality, registration, and audio problems
• LTE failover (Cradlepoint devices)
• UniFi switches, gateways, and access points
• Grandstream VoIP phones and devices
• General LAN/WAN networking issues Monitoring & Escalation
• Monitor alerts, dashboards, and ticket queues
• Prioritize outages and customer-impacting incidents immediately
• Escalate to Level 2, vendors, carriers, or engineering teams when needed
• Maintain ownership of issues until fully resolved or reassigned
• Track escalations through completion Provisioning & Configuration
• Provision and support UniFi networking equipment
• Configure VoIP users, extensions, call routing, and PBX systems
• Support Grandstream devices and Cradlepoint LTE failover setups Field Coordination
• Create scopes of work for onsite technicians
• Coordinate Field Nation dispatches and installations
• Validate job completion and documentation accuracy Process & Documentation
• Follow SOPs and technical Knowledge Base articles
• Document troubleshooting steps clearly and consistently
• Participate in training, huddles, and continuous learning
• Stay productive during downtime through upskilling and documentation review
• At least 5+ year of experience in Technical Support, Help Desk Support, NOC, MSP, ISP in a telecommunications environment
• Strong English communication skills (spoken and written)
• Experience providing customer support via phone, email, and chat Basic networking knowledge:
• TCP/IP, DNS, DHCP
• VLANs, NAT, WAN/LAN
• PoE fundamentals
• Basic VoIP knowledge (SIP, RTP)
• Structured troubleshooting mindset
• Willingness to work rotating shifts, weekends, and holidays Schedule:
• Work hours aligned with the U.
S. Central time zone Work Set-up: On-site
• Office Location
- Angeles, Pampanga
• Relocation package available for qualified hire Compensation:
• Monthly
Salary:
PHP 35,000 – PHP 50,000/month
• Onsite Allowance: 9,400 onsite allowance on top of the basic
• 20K Signing Bonus
• Relocation Assistance Join Vivant and level up your career
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Junior Network
6 days ago
Olongapo, Central Luzon, Philippines Vivant Full-time ₱35,000 - ₱50,000 ContractAbout Vivant Vivant is a fast-growing U.S.-based Managed Services Provider (MSP) delivering enterprise-grade connectivity, networking, VoIP, and managed IT solutions to multi-location businesses across the United States. We operate in a high-performance, fast-paced environment where uptime, accountability, and customer experience matter. We are building a...
