Sr. Application Support Engineer
4 days ago
Makati, National Capital District, Philippines
Octal Philippines Inc.
Full-time
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Application Support
job description
outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.
Key Responsibilities
• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.
•
Education:
A bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
• Soft
Skills:
Good English communication skills to explain technical fixes to non-technical users.
• Problem-Solving: Strong logical thinking to track down the root cause of an application error.
job description
outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.
Key Responsibilities
• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.
•
Education:
A bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
• Soft
Skills:
Good English communication skills to explain technical fixes to non-technical users.
• Problem-Solving: Strong logical thinking to track down the root cause of an application error.