Customer Care Associate
2 days ago
Quezon City, Metro Manila, Philippines
NTT DATA Services
Full-time
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"Position Overview:Â
As a Customer Care Associate, you will be a leading Brand Ambassador serving as
the first point of contact for customers. We are looking for candidates who have
a keen interest in solving customer issues and answering questions while being
committed to delivering exceptional customer service in a caring and considerate
manner. In short, we are looking for a commitment to make every customer
interaction enjoyable
Position: Digital Customer Service Representative
Position Status: Â Â Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
     Â
Responsibilities:
â€
¢   Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. â€
¢   To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.  â€
¢   Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided. â€
¢   Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment. â€
¢   Remain current on program and product information by being committed to continuous learning. â€
¢ Â Â Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Requirements:
â€
¢   Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset. â€
¢   English â€
¢   Interactive customer service environment required. â€
¢   Related experience in the food and/or retail industry considered an asset. â€
¢   Strong and developed oral and written communication skills, including typing, spelling, and grammar. â€
¢   Demonstrated ability to implement change efforts. â€
¢   Ability to learn new skills/concepts and apply this knowledge quickly and accurately. â€
¢   Advanced knowledge of PCs and familiarity with system navigation. â€
¢   Positive attitude and demonstrated ability to get along with others. â€
¢   Professional, empathetic, and naturally caring conversational style. â€
¢   Display tact and diplomacy in handling all levels of customer interaction. â€
¢   Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice. â€
¢ Â Â Ability to work all required shifts. "
Responsibilities:
â€
¢   Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. â€
¢   To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.  â€
¢   Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided. â€
¢   Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment. â€
¢   Remain current on program and product information by being committed to continuous learning. â€
¢ Â Â Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Requirements:
â€
¢   Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset. â€
¢   English â€
¢   Interactive customer service environment required. â€
¢   Related experience in the food and/or retail industry considered an asset. â€
¢   Strong and developed oral and written communication skills, including typing, spelling, and grammar. â€
¢   Demonstrated ability to implement change efforts. â€
¢   Ability to learn new skills/concepts and apply this knowledge quickly and accurately. â€
¢   Advanced knowledge of PCs and familiarity with system navigation. â€
¢   Positive attitude and demonstrated ability to get along with others. â€
¢   Professional, empathetic, and naturally caring conversational style. â€
¢   Display tact and diplomacy in handling all levels of customer interaction. â€
¢   Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice. â€
¢ Â Â Ability to work all required shifts. "