Tech Solutions Consultant I
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Key Responsibilities
? System Implementation & Configuration: Sets up custom work rules, overtime policies, shift differentials, and absence-tracking logic inside platforms like ADP Workforce Now, ADP Vista HCM, or ADP Workforce Manager. ? Day-to-Day Operations Support: Collaborates with internal HR and payroll teams to troubleshoot timecard errors, manage approval workflows, and fix integration gaps between timekeeping and payroll. ? Compliance & Labor Guidance: Helps organizations stay aligned with regional wage-and-hour regulations, overtime rules, and mandatory tracking standards. Qualifications 1. Educational Background Minimum Requirement: While ADP Philippines considers candidates with at least a High School Diploma or Vocational Diploma / Short Course Certificate if they have strong relevant experience, a Bachelor's Degree in a business, financial, technical, or HR-related field is highly preferred for specialized consultant positions. Math & Analytical
Skills:
Basic knowledge of math and a strong ability to work comfortably with large datasets and complex numbers. 2. Technical Domain & Platform Experience Workforce Management (WFM) Expertise: 1 to 3+ years of experience supporting, implementing, or configuring Time and Attendance or Workforce Management software systems. Platform Knowledge: Prior hands-on experience or configuration familiarity with enterprise platforms such as ADP Enterprise eTIME, Vantage Time, Enhanced Time, ADP Workforce Now (Essential Time), or competing systems like UKG, WorkForce Software, Workday, or SAP SuccessFactors. Technical Aptitude: Experience reading/writing SQL queries, navigating complex database logic, managing data migrations, system integrations, or generating specialized reports. 3. Customer Service & Project Management Skills BPO / Shared Services
Experience:
Usually 6 months to 1 year of general KPO, Shared Services, or high-volume corporate customer service support experience. Client-Facing & Consulting Ability: A logical and technical mindset capable of analyzing complex client issues, troubleshooting software configuration errors, and running virtual implementation or training workshops for international client practitioners. Communication
Skills:
Above-average to excellent verbal and written English communication skills. Because ADP Philippines supports global clients, consultants must confidently articulate technical workflows to US, Canadian, or regional stakeholders. Project Delivery: Basic project management skills to manage competing priorities
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