Host, Premium Services
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- Ensures on floor VIP guest needs are being met and handled properly.
- Identify good and regular customers and provide a high standard of customer service to generate re-visitation of
the customer.
- Builds a strong network/rapport with customers for acquisitions, growth, and retention.
- Anticipates customers’ needs and problems and resolves them immediately.
- Finds valuable customers on the floor and ensures a high level of service is rendered.
- Reports any incidents to the Premium Services Shift Manager.
- Protects the confidentiality of all company files and documents under their immediate control.
- Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
- Notifies Shift Manager/Manager of any suspicious or unusual activity and/or transactions in a timely and
responsible manner.
- Offers complimentary F&B Vouchers, Room Stays, Limousine Services, and other perks based on player gaming
activity.
- Assist with Table, Slots & Salon reservations of on-floor VIP guests.
- Prepares and updates Arrivals and Departures of Players/ make reservations for hotel rooms/updates reservations
of hotel rooms for players/players pick up or send off at player’s airport.
- Record and update Player 360 system with all guests' interactions and preferences.
- Manages their TAT’s (Trackable Action Tasks).
- Invites and encourages potential players to participate in all promotions, events, tournaments and offers.
- Gathers feedback from patrons to enhance the development of new events and other incentives in the property
and promote in-house programs and promotions, as well as help Event & Promotion in the execution of events
& promotions.
Requirements
- At least college level.
- At least 1 year of guest service experience in the casino industry.
- No Casino Gaming experience is also welcome.
-
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