Duty Manager
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
We are seeking an experienced and personable hospitality professional who will be responsible for the day-to-day operations of the Front Office department while overseeing the general hotel operations of the hotel ranging from basic guest services to emergency, safety and security protocols. A committed, highly passionate and well-rounded individual who is well-versed, has strong guest interaction skills and quick & logical thinker, while maintaining a proactive and anticipatory mindset.
Key Accountabilities
- Establish and manage the Front Office department’s day-to-day operations which include arrivals, departures, groups and meeting of VIPs.
- Analyze and summarize Managers’ and related reports and communicate proposed strategy or action to the Front Office Manager, Assistant Director of Rooms and EAM-Rooms. Works closely with fellow Department Heads of other divisions and departments for its successful implementation.
- Demonstrate excellent customer service skills in handling guest requirement and concerns regarding accommodation, arrival and departure service, billing, etc. in a professional and efficient manner.
- Communicate guest’s requirements regarding accommodation, arrival and departure service, guest request, billing, etc. and follow-up to ensure efficient execution. Implement local and corporate-wide guest recognition program.
- Quick on his toes, flexible and logical. Most of all, possesses the "can do" and will power to troubleshoot situations and respond quickly to resolve any conflict or emergencies.
- Lead employees by being a role model, providing guidance, counseling and motivation.
General Requirements
- Open to local candidates who are legally authorized to work in the Philippines.
- Experience in a five-star hospitality establishment, preferably in the same role or a similar capacity within Front Office or Guest Relations.
- Quick-thinking, logical, and able to remain composed under pressure.
- Highly committed, passionate, and driven, with the flexibility to work long hours, holidays, and special occasions.
- Guest-focused and highly personable, with a genuine passion for creating exceptional guest experiences and interactions.
We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.
The Peninsula Manila
Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital’s Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.
-
Duty Manager
17 hours ago
Manila, Metro Manila, Philippines Shangri-La Group Full-timeShangri-La The Fort, Manila Shangri-La The Fort, Manila is located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new lifestyle complex complements the company’s five existing...
-
Duty Manager
2 days ago
Muntinlupa, Metro Manila, Philippines Filinvest Group Full-timeFilinvest Hotel: Crimson Hotel Filinvest City Manila As a Duty Manager at Crimson Hotel Filinvest City, Manila, you will oversee daily hotel operations to ensure exceptional guest experiences and smooth functionality across all departments. Acting as the hotels representative during your shift, you will address guest inquiries, resolve issues...
-
Duty Manager
2 days ago
City of Dreams Manila, Philippines Melco Resorts & Entertainment Full-timeREQ13738 Duty Manager (Open)POSITION SUMMARY: In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, this position is responsible for providing general management support throughout the hotel; at all times monitoring customer satisfaction, security, employee activities, and physical defects with main focus on...
-
Duty Manager
5 hours ago
manila, metro manila, Philippines Mandarin Oriental Hotel Group Limited Full-time ₱1 ContractAre you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime...
-
Duty Manager
2 days ago
Manila, Metro Manila, Philippines Melco Resorts & Entertainment Limited Full-time ₱446,000 - ₱781,000 ContractREQ13738 Duty Manager (Open)POSITION SUMMARY: In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, this position is responsible for providing general management support throughout the hotel; at all times monitoring customer satisfaction, security, employee activities, and physical defects with main focus on...
-
Duty Manager
2 days ago
Manila, Metro Manila, Philippines Niccolo Hotels Full-time ₱502,200 - ₱669,600 ContractBring your skills and experience to roles that can make an impact to our guests and colleagues. Join us. Responsibility The Duty Manager represents hotel management in key areas of guest relations, ensuring prompt and effective resolution of guest complaints while maintaining exceptional service standards, and oversees the smooth daily operations of the...
-
Hotel Duty Manager: Guest Experience
2 days ago
Manila, Metro Manila, Philippines Melco Resorts & Entertainment Limited Full-time ₱446,000 - ₱781,000 ContractMelco Resorts & Entertainment Limited in Manila seeks a Duty Manager to provide general management support across the hotel, with a focus on lobby and public areas. The role involves monitoring guest satisfaction, security, staffing, and operational efficiency, while ensuring energy conservation and compliance with company policies.The ideal candidate will...
-
Luxury Front Office Duty Manager — Pre-Opening Lead
22 hours ago
Manila, Metro Manila, Philippines Mandarin Oriental Hotel Group Limited Full-timeMandarin Oriental Makati, a forthcoming 5-star luxury hotel, invites a Duty Manager to lead day-to-day front-of-house operations and ensure an exceptional guest experience across all departments during shifts. You will be a key ambassador for Mandarin Oriental’s renowned service standards and drive operational excellence in a pre-opening environment.The...
-
Assistant Manager
1 week ago
manila, metro manila, Philippines Grand Hyatt Full-time ₱1 ContractSummary Grand Hyatt Manila offers a myriad of exceptional experiences and dramatic dining concepts, making it a true destination within a destination. Guided by our #LivingGrand philosophy, we create moments of more in everything we do—elevating guest experiences through exceptional service, thoughtful design, and genuine care. At Hyatt, our purpose is...
-
Duty Engineer
2 days ago
Manila, Philippines Shangri-La Group Full-timeEdsa Shangri-La Manila Explore a city bustling with life and experience warm Filipino hospitality at Edsa Shangri-La, Manila. Set in lush tropical gardens, it is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. We are currently looking for a Duty...
