Finance Operations Administrator
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- Remittance Operations (Daily) - Execute daily remittance payments to merchants. - Ensure all remittances reflect: - Correct payment amounts - Any booking or payment adjustments - Netted-off refunds (where applicable) - Maintain accurate tracking to ensure no duplicate or missed payments.
- Refund Management - Track and follow up on refunds owed by merchants. - Own the end-to-end refund lifecycle: - Merchant follow-up - Recording receipt of funds - Issuing customer refunds - Highlight refund discrepancies or delays - Prevent failure cases such as: - Refund received but not passed to customer - Refund issued without funds being received
- Merchant Nett-Offs - Manage merchants that operate via nett-off arrangements. - Track refunds to be nett-off against future remittances. - Ensure nett-offs are: - Applied promptly - Accurately recorded - Never allowed to accumulate unchecked - Maintain ongoing controls so balances do not build up.
- Payment Adjustments & Exceptions - Own all payment adjustment edge cases, including: - Booking price increases or decreases - Duplicate payments - Corrections caused by processing errors - Ensure: - Booking records are updated correctly - Remittance reflects the correct final amounts - Refunds or additional charges are actioned where required
- Accounts Inbox Management - Own and manage inbox - Respond to agents and merchants regarding: - Payment status - Refund status - Remittance queries
- Remittance Notices - Ensure: - New merchant email addresses are added correctly - Merchants consistently receive remittance communications - Highlight any delivery or data issues to the broader team so it can be fixed Key Outcomes This Role Is Accountable For - No untracked or delayed refunds - No unowned net-off balances - Accurate, timely daily remittance - Clean payment records with minimal exceptions - Finance inbox queries resolved efficiently and correctly
Requirements
- Strong operational finance or payments background
- High attention to detail and reconciliation accuracy
- Comfortable working with:
- Bank accounts
- Payment records
- Spreadsheets and internal tools
- Process-driven mindset with strong follow-through
- Confident handling edge cases independently
- Clear written communication
- Entry level accounts payable experience preferred
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