Hybrid | Network Engineer

Key Responsibilities

Implementation & Client Onboarding

• Lead technical onboarding activities for new clients, sites, and programs.
• Design and implement network solutions aligned with client and operational requirements.
• Coordinate network readiness, connectivity validation, and deployment activities during program launches.
• Develop implementation plans, migration strategies, and cutover procedures.
• Conduct technical discovery sessions and provide infrastructure recommendations.

Network Administration & Engineering

• Administer and maintain enterprise network infrastructure including LAN, WAN, Wi-Fi, VPN, SD-WAN, and cloud connectivity.
• Configure and support routers, switches, firewalls, wireless controllers, and security appliances.
• Manage CATO Networks SD-WAN and SASE environments.
• Maintain HPE Aruba networking technologies including routing, switching, and security solutions.
• Monitor network performance, capacity, availability, and security.

Operational Support

• Serve as Tier 2/3 escalation point for complex network issues.
• Perform root cause analysis and implement corrective actions for recurring incidents.
• Support business continuity, disaster recovery, and network resiliency initiatives.
• Create and maintain network diagrams, technical documentation, SOPs, and standards.

Security & Compliance

• Ensure adherence to organizational security standards and healthcare compliance requirements.
• Support HIPAA, SOC, PCI, and client-specific security requirements.
• Assist with vulnerability remediation and network security hardening initiatives.

Stakeholder Management

• Partner with Operations, IT, Security, Facilities, and Client Services teams.
• Participate in client meetings and technical discussions during onboarding and implementation projects.
• Provide project updates, risk assessments, and implementation recommendations.

Required Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Equivalent technical experience may be considered.

Experience

• 5+ years of network engineering experience.
• Experience supporting enterprise environments with multiple locations.
• Experience leading network implementations and client onboarding projects.
• Experience supporting healthcare, healthcare RCM, BPO, call center, or outsourcing environments.
• Experience supporting hybrid cloud and remote workforce environments.

Technical Skills

Networking

• HPE Aruba Routing and Switching
• HPE Aruba Catalyst and Meraki environments
• VLANs, STP, OSPF, BGP, MPLS
• LAN/WAN architecture
• Wireless networking

Security & Connectivity

• CATO Networks (Preferred)
• SD-WAN technologies
• VPN technologies (IPSec, SSL VPN)
• Firewall administration
• Network segmentation and access controls

Cloud & Infrastructure

• Microsoft Azure networking
• Microsoft 365 connectivity
• Active Directory integration
• DNS, DHCP, NTP
• Network monitoring tools

Contact Center / BPO Technologies

Experience supporting one or more of:

• NICE CXone
• Five9
• Genesys
• RingCentral
• Microsoft Teams Voice
• Avaya
• HPE Aruba Contact Center solutions

Healthcare Technology Exposure (Preferred)

Experience supporting environments utilizing:

• Brightree
• EMR/EHR platforms
• Healthcare claims and RCM systems
• HIPAA-compliant infrastructure

Preferred Certifications

One or more of the following:

• CCNA
• CCNP Enterprise
• HPE Aruba Meraki Certification
• CATO Certified Professional
• Network+
• Security+
• Azure Network Engineer Associate (AZ-700)
• Fortinet NSE
• Palo Alto Certifications

Additional Required Qualifications

Client-Facing Experience

• Proven experience participating in client onboarding, implementation, or transition projects.
• Strong stakeholder management and communication skills.
• Ability to confidently lead technical discussions with clients, vendors, and internal business leaders.
• Ability to explain complex networking concepts to both technical and non-technical audiences.
• Experience documenting and presenting network designs, implementation plans, and technical recommendations.

Preferred Background

Candidates with experience supporting any of the following environments are highly preferred:

• Healthcare BPO
• Revenue Cycle Management (RCM)
• Contact Centers / Call Centers
• Healthcare Technology Platforms
• Multi-site enterprise environments
• Client onboarding and transition programs
• Mergers, acquisitions, or site migrations

Key Competencies

• Network Engineering
• Client Onboarding & Implementation
• Project Management
• Stakeholder Management
• Executive Communication
• Technical Consulting
• Solution Design
• Business Acumen
• Vendor Management
• Risk Assessment & Mitigation
• Presentation & Facilitation Skills

Success Measures

• Successful client onboarding and implementation delivery
• Network uptime and service availability
• Incident response and resolution effectiveness
• SLA attainment
• Security and compliance adherence
• Stakeholder satisfaction
• Documentation completeness and accuracy
• Reduction of recurring network issues

Ideal Candidate Profile

A technically strong network engineer who can confidently engage clients, lead onboarding and implementation discussions, translate technical concepts into business language, and serve as a trusted advisor throughout the client lifecycle while maintaining enterprise-grade network performance, security, and reliability.

Work Arrangement

Hybrid