Salesforce Field Service IT Development Senior Analyst

As a Salesforce Developer at UL Solutions, you will play a key role in shaping and enhancing our global Salesforce ecosystem. You will design and deliver scalable solutions that support business growth, digital transformation, and our journey toward becoming an AI-enabled, agentic enterprise. Working closely with a global team, you will help ensure we embrace configuration over customization wherever possible.

The IT Salesforce Development Senior Analyst position is responsible for designing, developing, and maintaining business solutions, supporting day-to-day production issues in the Salesforce Field Service, assisting Business Analysts and participating in architecture and design initiatives.  This individual will work under direction of an IT Manager or Technical Lead at UL.  The individual will adhere to the UL’s formal best practices, change management and system development lifecycle.  Accountable for the support, design, and execution of deliverable that ensure the project and operational support goals are met.  The individual must be self-driven and must possess excellent oral and written communication skills. 

• Serve as the hands-on developer for small to large scale initiatives for multiple Salesforce instances, integrations and related applications through the design, development, testing and implementation phases
• Develop & deploy solutions that support the aggressive deployment & evolving solutions in Agentforce & Data360 in support of UL’s journey to become an agentic enterprise
• Develop new and support existing Apex (classes and triggers) and Visualforce to extend Salesforce in order to support business requirements
• Custom User Interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components
• Work with other IT teams to integrate Salesforce with key applications
• Maintain and demonstrate 100% compliance with all written security policies, procedures, and change management controls
• Lead/Advance Salesforce coding standards, frameworks, and re-usable patterns for our development team to leverage
• Write technical design documents and perform code reviews. 
• Provide training and assistance to team as necessary, we are a smart, growing global team
• Provide technical assistance and end user troubleshooting for bug fixes and enhancements
   

Required Skills:

• University Degree in Computer Science or a related discipline
• 5+ years hands-on advanced Salesforce development experience with Salesforce Field Service, consulting experience preferred
• Experience with Agentforce for Field Service
• Salesforce Field Service Architecture - Service Territories, Service Resources, Service Appointments, Work Orders, Work Types, Operating Hours, Scheduling Policies & Resource Preferences
• Scheduling & Optimization - Schedule Optimization, Resource Scheduling Optimization (RSO), Dispatcher Console, Gantt Configuration, Capacity Planning & Automated Scheduling Rules
• Mobile Field Service Expertise - Salesforce Field Service Mobile App, Offline Capabilities, Mobile Forms, Mobile Workflow Automation & Technician Productivity Enhancements
• Advanced proficiency in and experience with Apex, Lightning, Lightning Web Components, Visualforce, Java, JavaScript, SOQL/SOSL, application lifecycle management, object-oriented programming, system integration, ETL tools and webservices
• Experience developing across multiple systems which may include Salesforce Sales, Service, Commerce, Experience Clouds; Oracle ERP, web applications, web services, system integration, data strategy, and reporting services.
• Strong organizational, communication and writing skills 
• Agile project management experience a must have
• Experience with Copado, Einstein Analytics/Tableau, Azure DevOps, Oracle CPQ, Oracle ERP, Informatica, and Marketo preferred
• Understanding of Version Control Systems like Git, SVN, CVS, Bitbucket preferred
• Ability to adjust to changing priorities and participation in multiple projects. 
• Demonstrated ability to collaborate with a variety of individuals to achieve business outcomes. 
• Excellent verbal and written communication skills. 
• Desire to work in a team-oriented environment.
• Excellent analytical, troubleshooting and debugging skills for Oracle apps issues.
• Understanding and practice of IT Governance Controls (ITGC) and IT audit compliance
   

Preferred Qualifications:

• Salesforce Sales, Service, Field Service Community (Experience) Cloud Consultant Certifications preferred.
• Salesforce Administrator, Platform Developer I, II and Platform App Builder Certifications required
• Experience integrating Oracle CPQ with Salesforce and other enterprise systems.
• Experience with DevOps tools, automated testing, and CI/CD practices.